Telecalling Internship

6 days ago

India Whitefield Careers Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Overview The Telecalling Internship role is a vital entry-level position designed for individuals who want to gain experience in the dynamic world of customer relations and sales. As part of our dedicated team, interns will contribute to our business goals by connecting with potential clients and gathering vital information to support marketing initiatives. The position offers a unique opportunity to develop key communication and persuasion skills while gaining firsthand knowledge of sales strategies and customer interaction techniques. Interns will work under the guidance of experienced professionals, allowing for invaluable mentorship experiences. This role not only enhances personal skillsets but also serves as a stepping stone to a fruitful career in sales, marketing, or customer service. As our company thrives on innovation and customer satisfaction, the Telecalling Intern plays an essential role in helping us meet our objectives and pushing boundaries in the industry. Key Responsibilities
  • Conduct outbound calls to prospective customers.
  • Engage in active listening to understand customers' needs.
  • Provide detailed information about our products and services.
  • Document customer interactions and sales leads accurately.
  • Follow scripts to deliver consistent service.
  • Identify potential upselling or cross-selling opportunities.
  • Maintain a positive and professional demeanor on all calls.
  • Collaborate with team members to develop effective sales strategies.
  • Participate in training sessions to enhance telecalling techniques.
  • Track call outcomes and report progress to supervisors.
  • Assist in scheduling appointments for the sales team.
  • Conduct market research to identify potential leads.
  • Meet weekly call and performance targets set by the team.
  • Handle customer inquiries and resolve any issues effectively.
  • Provide feedback on call scripts and customer responses.
Required Qualifications
  • Excellent verbal and written communication skills.
  • Basic understanding of sales concepts and customer service.
  • Ability to work in a fast-paced environment.
  • Proficient in MS Office Suite and CRM software.
  • Previous experience in telecalling or sales is a plus.
  • Strong interpersonal skills and team-oriented mindset.
  • Willingness to learn and adapt to new tasks.
  • Ability to handle rejection with a positive attitude.
  • Good organizational skills and attention to detail.
  • Time management skills to prioritize calls effectively.
  • Availability to commit to the internship schedule.
  • Open to feedback and capable of implementing improvements.
  • Familiarity with digital communication tools is an advantage.
  • Positive attitude towards achieving sales targets.
  • Commitment to professional growth and development.

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