Global Product Manager – QHSE, Business Assurance

Primary Responsibilities.

In this role you will :

• Ensure certification services related to QHSE standards, primarily ISO 9001, ISO 45001, ISO 14001 & ISO 50001 are technically compliant and commercial successful across the BA global affiliate network.
• Lead the global product management function to ensure that the quality of the service delivered meets accreditation requirements and specified business needs.
• Work proactively with the Global Accreditation Manager and the Global Head of QHSE to support the development of enhanced customer services, anticipating and working to resolve potential conflicts of interest in order to maintain impartiality.
• Participate as a member of the Global Product and Quality Management Team in the definition of product strategies, policies and internal systems.
• Work constructively in cooperation with Global Accreditation Bodies and Global Affiliates to ensure a cost effective Accreditation Body audit program, ensuring timely and effective resolution of AB issues.
• Maintain and extend required QHSE scope of accreditations inline with the Business Assurance certification strategy and to meet business needs.
• Assume overall responsibility for the successful management of QHSE Certification Schemes to ensure the global operation is efficient and meets the expectations of internal customers (affiliates), external clients, scheme owners and accreditation bodies.
• Ensure global internal and external KPIs are met and all relevant approvals and accreditations are maintained to safeguard the SGS business and reputation.
• Provide overall commercial strategy/guidance for affiliates to facilitate product growth in key countries and regions.
• Monitor market trends and track competitors' products to help improving the efficiency of the global QHSE business growth strategy.

You will be reporting to the Global Accreditation Manager.

Specific Responsibilities:

Business:

• In line with the segment strategy, provide commercial strategy and business plan for the growth of the product in key countries and regions
• Ensure the responsibility of the product cost centre based on agreed financial targets
• In collaboration with the affiliates establish global and local pricing strategies
• In co-operation with the Global Head Marketing Services develop and support the relevant specific marketing materials to support business growth
• Develop and evolve the relevant marketing package and tools in collaboration with the Global Marketing Team
• Develop an intimate knowledge of customer and market needs by defining and overseeing the relevant market researches
• Develop an intimate knowledge of the competition by constantly overseeing competitive activities
• Support the sales, marketing, business development and account activities including sales visits, events/seminars and co-operation with the International Sales Managers and International Account Managers
• Actively participate in relevant scheme owner committees or working groups to ensure SGS maintains influence and exposure in the area
• Constantly ensure proper level of communication and interaction with other Global Product Managers to evaluate common business development and possibly synergies.
• For future development be the Voice of the Customer within the development team, develop business requirements for new products and solutions; drive alignment of feature/function prioritization to maximize the value proposition

Technical:

• Maintain a constant accurate and up to date knowledge of the product regulatory evolution
• Act as the lead technical contact for the global network and communicate effectively with ability to clearly convey key messages to executive stakeholders within the network and management, demonstrating pragmatism whilst maintaining the integrity of the scheme
• Support and provide subject matter expertise for the internal audit program owned by the Global Product & Quality Management Team
• Work in close cooperation with and ensure compliance with all generic global technical documents and procedures as defined by the Global Operational Excellence Team

Operational:

• Ensure overall responsibility for the successful management of the given product ensuring the global operation is efficient and meets the expectations of internal customers (affiliates), external clients, scheme owners and accreditation bodies
• Lead cross functional teams to constantly enhance the product related operational processes to ensure optimal service delivery turnaround times
• Maintain full knowledge and understanding of SGS IT systems, procedures and external approval criteria to conduct audit report reviews and allow efficient management of technical review and certification decision process
• Develop relevant internal and external KPI and constantly monitor them to facilitate decision making and drive continuous improvement
• Ensure global internal and external KPIs are met and all relevant accreditations and approvals are adhered to, in order to safeguard the SGS business and brand reputation.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with SGS Code of Integrity and Professional Conduct