Mega Walk IN
4 days ago
Dear Candidate,
I am writing this Job Post to brief about the job opportunity with IRIS KPO Resourcing for Customer Support - International Voice
Walk-in Details
Date: 01 Sep 2025 to 05 Sep 2025
Time: 1 PM to 4 PM
IRIS KPO Resourcing I Pvt Ltd..,
No: 77, Pottipati Plaza, 5th Floor, Nungambakkam High Rd, Chennai
Candidates with International Voice Process are only eligible.
Salary Best in the industry + Benefits
Shift Timings : 2 PM to 11 PM
One Way cab (Drop) Facility will be provided for female candidates only
We are currently recruiting only candidates with 6 Months to 6 Years experienced.
No of vacancies : 5
- Answer inbound calls and make outbound calls to customers
- Answer customer queries through chat or through emails
- Identify and assess customers' needs to achieve satisfaction
- Research required information using available resources to provide solution to customer
- Ensure correct resolution is being provided to customer
- Exhibit customer service skills by logically and timely closure of queries
- Update portal / CRM with customer query and solution provided and details of conversation
- Ensure customer expectations are met or, where possible, exceeded
- Meet or exceed project goals
- Flexible to accommodate project delivery pertaining to timings and schedules
- Enhancing knowledge through internal training as per domain requirements
- Adherence to process requirements and produce necessary reports as per project requirement
Required Skills:
- Excellent Verbal and written communication skills.
- 6 Months - 3 Years of experience in International voice is mandatory
- Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
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