Senior Telecaller

2 weeks ago

Bengaluru Kanakapura, India Royal Indraprastha Builders Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Senior Tele caller/Presales Executive Real Estate

Location: Bangalore, India

Company: Royal Indraprastha Builders

Type: Full Time

About Us:

Royal Indraprastha Builders is a leading real estate company in Bangalore, known for its innovative approach and commitment to excellence.

We provide top-notch real estate solutions to our clients, ensuring a seamless and satisfying experience. Join our dynamic team and be a part of our growth story.

Role Overview

The Senior Tele caller/Presales Executive will be the first point of contact for potential leads, playing a crucial role in building rapport, understanding customer needs, presenting property offerings, and driving conversions through site visits. This role demands excellent communication, adaptability in approach, and a relationship-driven mindset to nurture trust and deliver a superior customer experience.

Key Responsibilities

  • Initiate and handle outbound calls to prospective clients generated through various marketing and lead sources.
  • Engage inbound enquiries, understand client requirements, and present relevant property projects based on customer profiles.
  • Build trust and relationships with clients through consultative conversations tailored to individual needs, not just a standard script.
  • Effectively pitch property features, benefits, USPs, and address customer queries or concerns.
  • Proactively schedule and coordinate site visits with potential buyers, ensuring a seamless experience and timely follow-ups.
  • Maintain accurate customer data and follow-up schedules in CRM systems, ensuring regular engagement and tracking.
  • Continuously nurture leads through timely updates, reminders, and personalized follow-ups to drive site visits and conversions.
  • Stay updated on current inventory, project details, and market trends to provide accurate information and build credibility.
  • Collaborate with the sales, marketing, and management teams to ensure alignment, share feedback, and support overall sales targets.
  • Meet and exceed monthly/quarterly targets for lead qualification, site visits, and customer engagement metrics.

Required Qualifications & Skills

  • Education: Bachelors/Master degree in Business Administration, Marketing, Real Estate, or a related field is generally required.
  • Experience: Minimum 3+ years of experience as a Presales Executive or in a similar role within the real estate industry.
  • Fluency in English and Kannada; additional South Indian language(s) is a plus.
  • Strong communication skills with the ability to build rapport, actively listen, and adapt tone/approach to different client personas.
  • Proven experience using CRM software and telecalling tools for lead management and follow-ups.
  • Goal-oriented, self-motivated, and able to thrive in a high-pressure, target-driven environment.
  • Excellent organizational skills, multitasking ability, and keen attention to detail.

Preferred Attributes

  • Positive, empathetic, and solutions-oriented attitude.
  • Knowledge of Bangalore residential real estate market, especially luxury apartments and villas.

What We Offer:

  • Attractive commission structure.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • Health insurance and other benefits.

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