Senior ServiceNow Technical Consultant

5 days ago

Bengaluru Chennai, India Movate Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

About the Role

We are seeking a Senior ServiceNow Technical Consultant / Architect with 1014 years of IT experience (8+ years in ServiceNow). This role requires deep technical expertise, leadership skills, and hands-on experience in designing and delivering scalable ServiceNow solutions across ITSM, ITOM, ITBM, SecOps, GRC, HRSD, and custom applications.

The ideal candidate will be responsible for end-to-end solution delivery, platform governance, and mentoring teams, while ensuring alignment with business needs and ITIL best practices.

Key Responsibilities

  • Lead technical delivery and architecture for multiple ServiceNow modules (ITSM, ITOM, ITBM, SecOps, GRC, HRSD).
  • Define platform strategy, governance, and roadmaps in collaboration with stakeholders.
  • Design, develop, and review advanced scripts, workflows, and integrations (REST, SOAP, JDBC, LDAP, OAuth, SAML, APIs).
  • Manage CMDB, Discovery, Service Mapping, and ITOM implementations at enterprise scale.
  • Drive automation, orchestration, and performance optimization of the platform.
  • Oversee instance strategy, upgrades, cloning, and update set migrations.
  • Mentor junior developers and ensure adherence to best practices and coding standards.
  • Provide technical leadership during upgrades, patching, and innovation projects.
  • Maintain detailed architecture and solution documentation.

Required Skills & Qualifications

  • years of IT experience, with 8+ years in ServiceNow platform delivery.
  • Proven expertise in large-scale ServiceNow implementations.
  • Strong knowledge across multiple modules ITSM, ITOM, ITBM, SecOps, GRC, HRSD, and CSM.
  • Proficiency in JavaScript, Glide API, Flow Designer scripting.
  • Strong integration experience with REST, SOAP, JDBC, LDAP, OAuth, SAML.
  • Deep understanding of CMDB design, Service Mapping, and Discovery best practices.
  • Hands-on experience in platform governance, upgrade strategy, and performance tuning.
  • Strong knowledge of ITIL processes.
  • Excellent leadership, communication, and stakeholder management skills.

Preferred Certifications

  • ServiceNow CSA (Certified System Administrator)
  • CIS (Implementation Specialist – ITSM, ITOM, SecOps, GRC, HRSD, or CSM)
  • CAD (Certified Application Developer)
  • CTA (Certified Technical Architect) – Highly Desirable.

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