
Senior ServiceNow Technical Consultant
7 days ago
Role & responsibilities
About the Role
We are seeking a Senior ServiceNow Technical Consultant / Architect with 1014 years of IT experience (8+ years in ServiceNow). This role requires deep technical expertise, leadership skills, and hands-on experience in designing and delivering scalable ServiceNow solutions across ITSM, ITOM, ITBM, SecOps, GRC, HRSD, and custom applications.
The ideal candidate will be responsible for end-to-end solution delivery, platform governance, and mentoring teams, while ensuring alignment with business needs and ITIL best practices.
Key Responsibilities
- Lead technical delivery and architecture for multiple ServiceNow modules (ITSM, ITOM, ITBM, SecOps, GRC, HRSD).
- Define platform strategy, governance, and roadmaps in collaboration with stakeholders.
- Design, develop, and review advanced scripts, workflows, and integrations (REST, SOAP, JDBC, LDAP, OAuth, SAML, APIs).
- Manage CMDB, Discovery, Service Mapping, and ITOM implementations at enterprise scale.
- Drive automation, orchestration, and performance optimization of the platform.
- Oversee instance strategy, upgrades, cloning, and update set migrations.
- Mentor junior developers and ensure adherence to best practices and coding standards.
- Provide technical leadership during upgrades, patching, and innovation projects.
- Maintain detailed architecture and solution documentation.
Required Skills & Qualifications
- years of IT experience, with 8+ years in ServiceNow platform delivery.
- Proven expertise in large-scale ServiceNow implementations.
- Strong knowledge across multiple modules ITSM, ITOM, ITBM, SecOps, GRC, HRSD, and CSM.
- Proficiency in JavaScript, Glide API, Flow Designer scripting.
- Strong integration experience with REST, SOAP, JDBC, LDAP, OAuth, SAML.
- Deep understanding of CMDB design, Service Mapping, and Discovery best practices.
- Hands-on experience in platform governance, upgrade strategy, and performance tuning.
- Strong knowledge of ITIL processes.
- Excellent leadership, communication, and stakeholder management skills.
Preferred Certifications
- ServiceNow CSA (Certified System Administrator)
- CIS (Implementation Specialist – ITSM, ITOM, SecOps, GRC, HRSD, or CSM)
- CAD (Certified Application Developer)
- CTA (Certified Technical Architect) – Highly Desirable.
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