Technical Support

7 days ago

Chennai, Tamil Nadu, India Enrich And Enlight Business Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries;

(b) Maintain response and resolution speed as defined by Service Level Objective (SLO/s);

(c) Keep high customer satisfaction scores and follow quality standards in 90% of cases;

(d) Use existing knowledge base to provide a customer facing root cause assessment; and

(e) Provide customer facing bug progress summary using available tools and platforms. Preferred candidate profile

Mandatory Skills

Good Comm skill(verbal /Written)

Typing skill (typing skills (Min 60 to 80 WPM))

Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents

Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.

Knowledge on any Ticketing tool , ITIL knowledge

Good to have

Exp 6+ months of experience in infra , Storage, Service Desk

Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)

Google Workspace Administrator certification it would be great advantage.

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