Team Lead I Student Services I

Title: Team Lead (Student Success)

Required Educational Qualification: Any Graduate or Postgraduate

Desired Experience: 5 - 9 years

Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education.

Job Description:

• Lead, mentor and supervise a team of 8-10 sales callers to achieve individual and team sales targets.
• Monitor team performance, analyze key metrics and publish regular performance reports.
• Give regular feedback to team to improve product knowledge, sales techniques and Student
• handling skills.
• Motivate and encourage team members to maintain high energy levels and focus on achieving  targets .
• Handle escalations and assist team members in resolving objections effectively.
• Helping the registered users of (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies.
• Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions.
• Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions
• Coordinate and maintain a strong relationship with students, institutions, universities and university spocs.
• Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation.
• Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement

Required Skills:

• Excellent communication both verbal and written
• Team Handling Experience
• Excellent communication both verbal and written
• Experience in education counselling
• Sales acumen and target orientation
• Documentation and customer engagement

Roles and Responsibilities

Title: Team Lead (Student Success)

Required Educational Qualification: Any Graduate or Postgraduate

Desired Experience: 5 - 9 years

Job Objective: Objective is to provide professional guidance to students interested in studying in an Indian College / University for higher education.

Job Description:

• Lead, mentor and supervise a team of 8-10 sales callers to achieve individual and team sales targets.
• Monitor team performance, analyze key metrics and publish regular performance reports.
• Give regular feedback to team to improve product knowledge, sales techniques and Student
• handling skills.
• Motivate and encourage team members to maintain high energy levels and focus on achieving  targets .
• Handle escalations and assist team members in resolving objections effectively.
• Helping the registered users of (students / parents) to take the unbiased and informed decision on making the right choices for institutes to enroll for higher studies.
• Understand their requirements in-terms of courses, college or university preference, course duration, fee structures and other criterions.
• Ensure conversions of potential online leads from the domestic section of the portal by virtual connects (Calls/Skype/whatsapp) into confirmed applications / admissions in the partner universities / Institutions
• Coordinate and maintain a strong relationship with students, institutions, universities and university spocs.
• Demonstrate expertise for counseling and shortlisting of colleges/ universities according to the student profile and ensure documentation.
• Maintain weekly/monthly reports and process related matrices showing progress on student conversions/target achievement

Required Skills:

• Excellent communication both verbal and written
• Team Handling Experience
• Excellent communication both verbal and written
• Experience in education counselling
• Sales acumen and target orientation
• Documentation and customer engagement