Workforce Management Scheduler

6 days ago

Bengaluru, Karnataka, India Conduent Full time
Description

Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Has advanced, specialized expertise within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.
  • Works autonomously within established procedures.

Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

  • Serves as a team lead.
  • May allocate work to team members.
  • Provides subject matter guidance to junior team members.

Problem Solving

  • Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

  • Exchanges information and ideas effectively.
  • Uses tact and diplomacy when working with others.

Responsibility Statements

  • Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.
  • Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity.
  • Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.
  • Optimizes the use of resources to effectively meet project KPIs.
  • Publishes employee work schedules after sign-off of intraday management.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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