Corporate Action Team Leader

Overview

To manage the corporate actions team for the payments (e.g., dividends, interest, and trust distributions) and project manage minor/less complicated payments.

Key Accountabilities and main responsibilities

Strategic Focus

• You'll be working in the Corporate and Income section. We are responsible for the correct and timely processing of Corporate Action and Income transactions. This includes cash payments such as dividend, interest, liquidation and redemption or corporate events like merger, capital increase, tender or purchase offer and stock split on equities, bonds or hedge fund products. As a strong member of the team, you will work closely within the integrated value chain and our global / international interfaces.
• At least 8 years' experience in managing corporate action processing for EMEA or APAC markets
• Good understanding of equities securities markets, in terms of trade and corporate actions lifecycle, regulations etc.
• Understanding of various Corporate Action processes includes both all types of Mandatory and Voluntary Corporate Actions.
• Should have knowledge of break resolution related to any Corporate Action Breaks & also responsible for the correct and timely processing of Corporate Action and Income transactions. This includes cash payments such as dividend, interest, liquidation and redemption or corporate events like merger, capital increase, tender or purchase offer and stock split on equities, bonds or hedge fund products.
• Excellent interpersonal skills – ability to network and earn confidence of diverse client personnel management of Link group India based operations team
• Ability to work under pressure, handle multiple priorities and work as part of the team
• Take leadership role in independently managing back office operations
• Client Management – establish self as a valued partner and work closely to achieve goals defined
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Lead various quality initiatives across processes managed
• Responsible for Business continuity, transformation, and various audits.

Operational Management

• Conducting investigations on counterparties for any adverse information, reputational risk issues, inappropriate practices, or behaviour on the part of the counterparty.
• Conducting risk assessments and applying risk categories to new counterparties.
• Prepare documentation, process transactions, and perform other tasks related to control and reconciliation.
• Monitor and process pending items, correcting discrepancies.
• Launch investigations, provide information and compose correspondence.
• Increase efficiencies by utilizing technology.
• Understand risks and apply this knowledge to risk metrics.
• Identify and resolve technical issues with reconciliation tool and file management.

People Leadership

• Leadership and Team Development: Provide guidance and mentorship to team members, fostering a collaborative and productive work environment. Encourage professional growth through training and development opportunities.
• Performance Management: Set clear performance expectations, conduct regular evaluations, and provide constructive feedback. Implement strategies to improve team performance and address any issues promptly.
• Conflict Resolution: Mediate conflicts and facilitate effective communication among team members. Ensure a positive and inclusive workplace culture by addressing concerns and resolving disputes.
• Strategic Planning: Develop and execute strategic plans to achieve organizational goals. Align team objectives with the company's vision and mission, ensuring efficient resource allocation and project management.
• Employee Engagement: Promote employee engagement and satisfaction through recognition programs, team-building activities, and open communication channels. Foster a supportive environment that values diversity and inclusion.

Governance & Risk

• Maintain level of accuracy
• Complete assigned task as per provided SLA.

Competencies

• Demonstrated high level of initiative, motivation, and organisational skills
• Analytical and problem-solving skills
• Effective oral and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment
• Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required
• Qualification in business/financial markets/law/securities industry desirable
• Respond quickly and accurately to queries in a high volume, time sensitive trading environment.
• Issue escalation and resolution on a timely manner.
• Adapt to an environment of openness and information sharing within the team, by attending regular team meetings and communication processes.
• Achievement of service standards and client specific requirements regarding quality assurance, daily reporting, and end of month reporting
• Identify and drive process improvement and efficiency initiatives across the line of business
• Manage escalations and seek to resolve them to the satisfaction of the customer and client
• Ensure to be compliant with legal, regulatory, policy and business requirements Prioritize time accordingly to action on breaks.
• Developing action plans for resolution of outstanding issues.
• Good with numbers & ability to derive information from data collaborate with other teams and render support on need basis.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• 8+ years' experience in Financial / Capital Markets, preferably in Transfer Agency operations with Basic Knowledge of Capital Markets / Financial Market product.
• Excellent presentation and communication skills (written and verbal)
• Excellent problem-solving skills both independently and supporting others
• Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools.
• Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines
• Open for changes; understand status quo and challenge today's setup with proposals on how to do it better
• Adaptive, flexible style with the ability to work in a dynamic, fast-paced environment
• The Role needs to support APAC or EMEA shift and would need to work in Rotational shift wherein shifts would start at 3:30 am IST for APAC and from 11.30 AM for EMEA.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.