Executive Quality

Role & responsibilities

JOB PURPOSE : Playing a key role in process quality control, abnormal product analysis and assessment, customer complaint handling, quality system maintenance and improvement.

KEY RESPONSIBILITIES

Production quality support and improvement:

• As the quality technical support for the production department, work closely with the engineering and production teams to promote the continuous improvement of production technology, production efficiency and product quality.
• Participate in the analysis of quality issues during the production process and provide professional quality solutions and improvement suggestions.
• Customer Point of Contact: Serve as the first point of contact for all customer-related issues and complaints.
• Proactive Liaison: Actively liaise with internal departments to identify the root cause of complaints and implement necessary actions to prevent recurrence.
• Replacement Process: Initiate the replacement process and ensure replacement orders are shipped within agreed working days to avoid escalations.
• Continue to promote the improvement of process quality and optimization of process control, and identify key quality control points.
• Based on product and process requirements, formulate clear and executable process quality standards and inspection specifications, and promote their effective implementation.
• Participate in the quality risk assessment and control plan formulation for the introduction of new technologies, new processes, new equipment, new projects and new materials.
• Responsible for setting quality requirements and inspection standards for new import links.
• Responsible for writing, maintaining and updating various quality documents such as quality operation guidelines, work instructions and inspection procedures.
• Provide relevant quality knowledge and skills training to production staff, technicians and QC personnel as needed to enhance the quality awareness and operational level of all employees.
• Ensure that quality control plans are effectively implemented, analyze data on implementation results, identify quality trends, and make suggestions for improvements.
• Responsible for the maintenance and improvement of the company's quality management system (such as ISO9001, ISO14001, etc.) to ensure the effective operation of the system.
• Responsible for the maintenance and improvement of the company's document control system and audit system.
• Responsible for organizing, coordinating, and preparing for internal quality audits, and actively participating in external audits. Follow up on issues identified during audits, promote rectification efforts by relevant departments, and verify their effectiveness.
• Cooperate with the responsible person to handle customer complaints and conduct in-depth analysis of the reasons for customer returns. Coordinate with relevant departments to develop and implement improvement plans to continuously improve product quality and customer satisfaction.

Preferred candidate profile

• Strong Language Skills:

• Excellent command of the English language, including grammar, spelling, and punctuation.

• Technical Proficiency:

• Sound knowledge of Computer applications like MS Office specially MS Excel & other word processing software

• Knowledge in Google drive environment would be an advantage
• Familiar with the operation and maintenance of the quality management system.

• Familiar with various quality control tools and methods (such as SPC, FMEA, 8D, etc.), and have excellent problem analysis, solving and prevention capabilities.

• Communication:

• Ability to provide constructive feedback and work collaboratively with a team along with strong written & oral communication

• Education:

• Graduation with 2-5 years experience in a similar profile.

• A Bachelors degree in English, BE and BSc in printing and textile or a related field is often preferred, any degree and above with relevant work experience.