Retail & Ecommerce Manager – Strategy & Operations

2 days ago

Ranga Reddy District Telangana, India FIIDUS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

At Dyulokha, a global lifestyle brand, we're looking for a dynamic leader to head our Retail & Ecommerce Operations. This role will oversee the strategic and operational management of our physical stores and digital platforms, ensuring seamless execution, customer satisfaction, and sustained business growth.

Key ResponsibilitiesRetail Operations

  • Lead and manage day-to-day store operations across multiple locations, ensuring adherence to SOPs, compliance, and brand standards.
  • Drive sales performance, footfall growth, and customer engagement across stores.
  • Oversee inventory planning, allocation, and replenishment to maximize availability and minimize stock-outs.
  • Monitor store P&L, margins, and operational costs while improving profitability.
  • Implement training programs and performance reviews for retail teams to drive productivity.

Ecommerce Operations

  • Manage and optimize Shopify store operations, catalog management, merchandising, and conversion funnels.
  • Oversee online order fulfillment, logistics, and last-mile delivery to ensure customer satisfaction.
  • Drive digital sales growth through promotions, omnichannel strategies, and seamless integration with retail stores.
  • Ensure accurate stock sync between ecommerce and retail channels.
  • Collaborate with marketing teams to enhance customer acquisition, retention, and engagement.

Strategy & Leadership

  • Develop and execute the overall retail and ecommerce growth strategy aligned with the brand vision.
  • Lead and mentor cross-functional teams across retail and digital operations.
  • Utilize data-driven insights to improve sales, customer experience, and operational efficiency.
  • Foster an omnichannel culture, ensuring consistent brand experience across all customer touchpoints.

What We're Looking For

  • 8–15 years of experience in retail operations, ecommerce, or omnichannel management.
  • Proven expertise in P&L ownership, inventory management, and sales growth strategies.
  • Strong knowledge of Shopify / ecommerce platforms, retail SOPs, and customer experience best practices.
  • Experience in fashion, lifestyle, or consumer goods industry preferred.
  • Exceptional leadership, analytical, and problem-solving skills.

Job Type: Full-time

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