Account Support Executive

Account Support Executive

Do you have experience in Academic & Research Sales?

Are You a team Player?

About our Team

The Academic & Government Research Sales team helps our customers establish, discover and advance knowledge. We provide high-quality digital resources tailored for academic institutions and government organizations through our extensive portfolio which include a wide range of Journals and eBooks that support research, education, and policymaking.

About the Role

As a Account Support Executive you play a vital role in supporting the end-to-end deal lifecycle within a designated sales territory, overseeing deal progress, ensuring timely execution, and acting as a key liaison between Sales, Operations, and other stakeholders. You will drive the successful execution of our most strategic and complex deals, expertly balancing strict compliance requirements with the dynamic needs of our customers. Your regional expertise and keen attention to detail will help foster operational excellence, improve customer engagement, and ensure adherence to internal processes. Acting as a trusted advisor, your strong communication skills, problem-solving mindset, and deep understanding of internal policies enable you to guide stakeholders through challenges with clarity and confidence, ensuring seamless collaboration across cross-functional teams and managing multiple priorities effectively in a fast-paced environment.

Responsibilities

• Deal Monitoring & Execution: Track all deals (both new and renewal) within the assigned territory to ensure timely delivery and alignment with internal milestones.
• Work With Dashboards: Track customers' procurement and invoicing requirements, including monitoring age of paperwork, Access Extensions, purchase order processes, and process exceptions flagged by Operations.
• Delinquency Management: Address account-level delinquencies by coordinating with relevant stakeholders to drive resolution.
• Customer Engagement: Work with our customers, particularly around contested renewals and title dynamics, ensuring a responsive and informed experience.
• Contract Review & Redlining: Assist with redlining and documentation for renewals and new business opportunities.
• Regional Documentation: Maintain and update documentation of regional-specific processes and requirements to ensure operational accuracy and efficiency.
• Lead Deal Coordination: Partner with Sales, Finance, Legal, and other stakeholders to structure and execute complex, high-value deals that align with Elsevier's policies and strategic goals.
• Ensure Compliance: Maintain rigorous adherence to internal controls, pricing policies, and approval processes while adapting to evolving customer requirements.
• Cross-Functional Collaboration: Act as a central point of contact across departments, ensuring alignment and timely resolution of deal-related issues.
• Problem Solving & Advisory: Serve as a trusted advisor by applying critical thinking and deep policy knowledge to navigate challenges and propose creative, compliant solutions.
• Process Optimization: Identify opportunities to streamline deal desk operations, improve workflows, and enhance the overall deal lifecycle experience.
• Documentation & Reporting: Maintain accurate records of deal terms, approvals, and exceptions. Provide insights and reporting to support business decisions.

Requirements

• Bachelor's degree in business administration (or equivalent work experience).
• 3+ years of experience in sales operations, customer support, account coordination, or a similar administrative role.
• Experience working in a global or regional sales support environment.
• Knowledge of invoicing processes, purchase order workflows, and sales processes.
• Knowledge of legal and commercial terms in contracts is a plus.
• Proficiency in a second language relevant to the region supported is a plus.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working remotely from home or in our office in a flexible hybrid pattern( Based On Business Need)

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
• Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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