Sr. Tech Support Specialist

3 days ago

Mumbai, Maharashtra, India Johnson Controls Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Technical Support Specialist

We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team.
The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving.

What will you do?

Duties and responsibilities:

• Provide technical and application support via phone and email in a professional and timely manner 

• Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation 

• Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles.


• Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary 

• Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience


• Contributes to SOPs, new procedures and updates as needed  

• Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting
the SLA's and FCR (First Call Resolution) targets specified by the in-line Manager
 
What are we looking for?
 
Qualifications:


• A degree in engineering is a must, preferably B.E / B.Tech / M.Tech Mechanical Engineering  

Experience required:  

• Proven experience of 6- 7 years in technical troubleshooting 
 
How will you do it?

Knowledge, skills, and abilities required: 

• Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred 

• Good understanding of electricals and ability to read and interpret the wiring diagrams 

• Good verbal and written communication skills 

• Basic level of proficiency in Microsoft Office Excel and Outlook   

• Strong customer service know-how 

• Good interpersonal and problem-solving skills   

• Ability to work independently and / or in a team environment  

• Ability to work in shifts: all time zone in US (primarily 6.30pm to 3.30am IST)  

• Salesforce CRM usage will be an added advantage 
  
 

 Information Security Responsibilities:

• Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets 

• Adhere to JCI product security standards and guidelines for secured software product development 

• 
 The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements 

• Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be
duplicated, except for backup and archival purposes 

• Any software that is acquired illegally or does not have a valid license shall not be deployed or used.
Copying of third party materials without an appropriate license is prohibited 

• The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way,
copyrighted material from the Internet on information systems provided by organization, other than
permitted by copyright law 

• Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and
availability of information assets 

• All employees, contractors and third parties shall be responsible to report all information security
incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information
only with authorized personnel 
 
 

  • Sr. Tech Support Specialist

    1 day ago

    Mumbai, Maharashtra, India Johnson Controls Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Support SpecialistWe are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team.The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding...

  • Tech lead/Sr Tech Lead

    5 days ago

    Mumbai, Maharashtra, India LAKSH HUMAN RESOURCE Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description Express Zone, Western Express Highway, Goregaon E, Mumbai Tech lead/Sr Tech Lead (Mobility) Experience : 8 to 12 yrs Skills Required : Job Summary : Strong in core JAVA and advanced JAVA including Servlets, JSP, XML etc Knowledge on Spring, Hibernate, Javascript, Open source frame works, Strong in server side programming Working knowledge in...

  • Tech Infrastructure Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Aithon Solutions Full time

    Position: Tech Infrastructure Specialist Experience: 10–12 Years+ Location: Mumbai Andheri West Role Summary We are looking for a seasoned Tech Infrastructure professional with 10–12 + years of experience in managing, optimizing, and migrating enterprise technology infrastructure across cloud platforms, primarily Azure and AWS. The ideal candidate...

  • Tech Coach

    7 days ago

    Mumbai, Maharashtra, India Billabong High International School Full time ₹ 12,000 - ₹ 12,00,000 per year

    A high-visibility role, being on the path to becoming an APLS (Apple Professional Learning Specialist).Liaise with multiple stakeholders - Apple team (external), and curriculum team.Collaborate with the Apple team to bring new-age tech to classrooms, and collaborate with teachers to create subject-specific tech integration guides that align with learning...

  • Sr. Java Developer

    1 week ago

    Navi Mumbai, Maharashtra, India Tech Firefly Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Tech Firefly is one of the fastest-growing US-based IT company and is partnering with one of the Biggest Entertainment Companies of the world based in Los Angeles, United States.We are looking for a Sr. Java Developer to manage the software development life cycle, from planning and prioritizing to testing and release. If you have hands-on experience...

  • Tech Support Engineer

    7 days ago

    Mumbai, Maharashtra, India Gray Matrix Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Engineer Tech Harmony: Support Solutions Architect Wanted We're Looking for a Support Solutions Architect.Location: MumbaiApplication: Share your story — not just a CV — at Experience : 2+yrsSubject Line: Support Solutions Architect – Tech Support StoryWho Are We?We're Gray Matrix — 21 years in, and we're just getting started.We don't believe in just...

  • Sr. SOC Specialist

    2 weeks ago

    Navi Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Role: Sr. SOC SpecialistLocation : Ghansoli , Navi MumbaiPosition Summary:The Senior SOC Specialist will be the subject matter expert (SME) and support the Security Operations Centre (SOC) operations. The candidate should have deep expertise in security monitoring, incident response, threat intelligence and security technologies. This role is critical...

  • Tech Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Paper Print Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Responsibilities Assist clients during onboarding and setup of their WhatsApp API account Provide technical support for API, bots, automation, and CRM tools Troubleshoot and resolve client issues with attention to detail Escalate technical problems to internal dev teams where needed Ensure timely and professional communication throughout the...

  • Regulatory Affairs Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Tek Support Full time

    Job Title: Regulatory Affairs Specialist Med/Pharma (Female) Location: Remote Position Overview: We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities, ensuring...

  • Regulatory Affairs Specialist

    1 week ago

    Mumbai, Maharashtra, India Tek Support Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Regulatory Affairs Specialist Med/Pharma (Female)Location:RemotePosition Overview:We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities, ensuring...