Technical Support Specialist
4 hours ago
Job Title: Technical Support Specialist
Location: Prabhadevi (Mumbai)
Department: Technical Support Specialist
Reports To: Manager
Experience Level: 2-6 Years
Job Description
Role:
We are looking for candidates who can assist us in responding to the technical queries
raised by our clients, which are often related to API Integration support, Troubleshooting
SMS delivery issues & Assistance with telecom regulatory guidelines.
Role description
- Assist clients by connecting on remote calls, responding to technical queries (via
Support Tickets) related to the 2Factor's API Platform
- Checking Database (MySQL)&Server Logs (Unix) to troubleshoot SMS delivery
issues
- Using API Testing tools (such as Postman) to Run/Test API Endpoints to reproduce
error scenarios as reported by clients
Reporting & following up with Telecom Operators/Partners to resolve identified issues
Get on a call with clients to assist them inintegrating2Factor'sAPI Endpoints into third
party applications (CRM, Marketing tools etc)
Skill Sets:
2+Years of experience in Database Queries (Mysql, Mariadb)
Hands-on experience with API Testing Tools (Like Postman)
Excellent communication &interpersonal skills
Proactive, self-motivated, willing to learn, and a strong team player
Knowledge and working experience in any 1Scripting Language would be bonus (Like
Unix, Python GoLang, Php etc
Job Type: Full-time
Pay: ₹600, ₹700,000.00 per year
Experience:
- Technical Support Specialist: 2 years (Preferred)
Location:
- Mumbai, Maharashtra (Required)
Work Location: In person
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