Multistore Operations Manager- QSR

20 hours ago

Chennai, Tamil Nadu, India Amadora Artisan Ice Cream Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Amadora

Amadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we're looking for a 
Multi Store Manager
 who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.

The Role

As a Multi Store Manager, you will own 
end-to-end performance of multiple Amadora outlets
 in Chennai. You'll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail/QSR environments and loves building teams on the ground.

What You'll DoBusiness & Store Performance

  • Oversee daily operations of 
    3–6 outlets
     (based on cluster size).
  • Drive 
    sales growth, footfall, conversion, and ticket size
     across stores.
  • Ensure consistent execution of brand standards in 
    service, hygiene, product quality, and visual merchandising
    .
  • Analyze store KPIs and close gaps through actionable plans.
  • Own P&L levers: wastage control, manpower productivity, and store-level costs.

Team Leadership & People Development

  • Hire, train, coach, and retain high-performing store teams.
  • Conduct regular store visits to lead from the floor and build culture.
  • Ensure shift planning, roster discipline, and productivity targets.
  • Create a strong bench of 
    Shift Leads and Store Managers
    .
  • Handle escalations and performance issues proactively and fairly.

Customer Experience

  • Ensure every customer gets a delightful Amadora experience.
  • Manage customer feedback loops and resolve escalations quickly.
  • Build local store reputation through active engagement and consistency.

Operations & Compliance

  • Ensure strict compliance with 
    FSSAI, safety, hygiene, and audit standards
    .
  • Monitor SOP adherence across stores (opening/closing, storage, batching, cash handling, etc.).
  • Coordinate with central teams for smooth 
    inventory, dispatch, and replenishment
    .
  • Maintain accurate reporting and store documentation.

What We're Looking For

  • 4–8 years of experience
     in QSR / food retail / hospitality / café chains, with 
    multi-store or cluster management exposure
    .
  • Proven track record of managing 
    store KPIs, team performance, and customer experience
     at scale.
  • Strong on-the-ground leadership—comfortable being present across outlets daily.
  • Excellent people management skills; able to motivate and develop frontline teams.
  • Solid understanding of store profitability, wastage, and cost control.
  • Comfortable with reporting, Excel/Sheets, and performance dashboards.
  • Strong communication skills (Tamil + English preferred).
  • High ownership mindset and the ability to thrive in a fast-growth environment.

Nice to Have

  • Experience in premium QSR brands or dessert/ice cream formats.
  • Exposure to new store launches and scaling operations quickly.
  • Strong local market understanding of Chennai trade areas.

Location & Work Setup

  • Location:
     Chennai
  • Work Type:
     Full-time, on-site / field role
  • Travel:
     Daily travel between outlets within assigned cluster

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