Courier & Logistics Manager

About The Company

We are a fast-growth startup disrupting the 3PL industry, and we're on a mission to revolutionise how the industry operates for the better. We value freedom, hard work, and initiative, and if you thrive in a dynamic, agile environment, this role is for you.

At our company, we Enable Greatness.

We Enable Greatness by delivering the world for our partners, supercharging their ecommerce by providing them with an outstanding fulfilment service, backed by a suite of tools, support and knowledge.

We enable greatness by fostering a culture of learning and trust; supported by world-class colleagues. We adopt and encourage a growth mindset and never let our egos get in the way.

We enable greatness by focusing on value-added services to promote growth, cost efficiencies & collaboration. We help businesses thrive in ecommerce and the retail space by reimagining supply chains and providing market leading insight.

It's our talented and passionate team that drives our growth and makes our fulfilment centres home to the inspiring brands of the future.

We do this by staying true to our values:

We Are Originators. We Are Innovative. We Are Originators. We Are Authentic.

Responsibilities - What You'll Be Doing:

Essential:

• Experience in Courier/Logistics Operations – Minimum 5 years in courier management, logistics, or last-mile delivery.
• Commercial & Negotiation Skills – Proven ability to negotiate courier rates, manage contracts, and optimise pricing structures.
• Financial & Analytical Acumen – Experience in cost analysis, margin tracking, and performance reporting to improve courier profitability.
• WMS & Systems Knowledge – Familiarity with Warehouse Management Systems (WMS) and courier integration platforms.
• Problem-Solving & Issue Resolution – Strong background in handling courier-related escalations and service disruptions.
• Strategic Project Management – Experience leading courier consolidation projects or implementing process improvements.
• Cross-Functional Collaboration – Ability to work closely with operations, finance, customer service, and account management teams.
• Performance Management & SLA Tracking – Experience in monitoring on-time delivery rates, courier SLAs, and service level agreements.

Preferred:

• Industry Knowledge – Experience in 3PL, fulfilment, or supply chain strategy is advantageous.
• Process Optimisation & Automation – Ability to develop SOPs and streamline courier-related workflows.
• Stakeholder Engagement – Strong communication skills to influence internal teams and external courier partners.
• Data-Driven Decision Making – Familiarity with BI tools or reporting dashboards to track courier performance metrics.

Experience & Seniority Level:

• Seniority: Mid to Senior Level
• Years of Experience: Likely 5 years in logistics, fulfilment, or last-mile delivery, with at least 2-3 years in a role involving direct courier management and negotiation.

Ideal Backgrounds:

• Courier or last-mile logistics operations
• 3PL (Third-Party Logistics) or fulfilment experience
• Transport and distribution management
• Supply chain strategy with a focus on cost optimisation and service improvement
• Leadership Expectation: While this role is individual contributor-focused, it requires a strategic mindset, stakeholder management, and the ability to drive company-wide cost efficiencies.

Work Schedule

As the client is UK-based, you will be required to work in UK daytime:

• Monday to Friday
• 8 am - 5 pm GMT (1:30 PM - 10:30 PM IST)

Pay & Benefits - What you'll get in return:

• Annual CTC: lakh per year
• Device: An annual reimbursement of Rs 24,000/- for using your own laptop or computer.
• Fully remote role
• Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
• Full training and ongoing support
• An unparalleled opportunity to be a team member of the UK's largest mobile servicing, maintenance and repair business