Operations Manager

1 week ago

Gurgaon, Haryana, India WNS Global Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Senior Group Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

Job Overview:

The Operations Manager will oversee and develop a team of Risk Operations specialists, optimizing processes and systems to ensure high performance on key metrics – Productivity and accuracy while driving customer centricity & operational efficiency. You'll work closely with clients, internal teams, and leadership to drive business success.

Key Responsibilities:


• Team Leadership & Development: Lead and motivate a large team to meet performance goals such as service levels, productivity, and error rates. Provide coaching and career development opportunities.


• Performance Management: Monitor and drive KPIs, implementing corrective actions when necessary to ensure top-tier service delivery.


• Client Communication & Business Reviews: Communicate proactively with clients, preparing and presenting business reviews and performance updates.


• Earn Trust - By demonstrating high levels of ownership and business acumen to pro-actively solve for client issues and address potential issues, before they arise.


• Process Optimization & Scaling: Partner with cross-functional teams to implement scalable processes and systems that support growth.


• Support & Escalation Management: Provide support to the team in handling escalated issues and customer inquiries.


• Build mechanisms and processes – To be able to scale and grow the business.

Qualifications

Qualifications & Skills:


• Experience: 10 years in operations management, preferably in a fintech or tech-driven environment within processes such as – Fraud investigations, AML, KYC, Terms of service reviews, Partner onboarding checks including document reviews and transaction risk monitoring.


• Educational Background: MBA in Operations, Analytics, or related field from a Tier 1 Business School is preferred.


• Skills: Strong leadership, analytical, and problem-solving skills. Proficiency in performance metrics, process optimization, and client communications.

Why Join Us:


• Lead and develop a high-performing team.


• Competitive salary, bonuses, and benefits.

Experience LevelSenior Level

  • Web Manager

    2 weeks ago

    Gurgaon, Haryana, India Valvoline Global Operations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Why Valvoline Global Operations?AtValvoline Global Operations, we're proud to beThe Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate ofAramco, one of the world's largest...

  • GRC Manager

    2 weeks ago

    Gurgaon, Haryana, India Cubical Operations LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description – GRC Manager (Gurgaon)Position:Manager – GRC (Governance, Risk & Compliance)Location:GurgaonExperience:5+ yearsKey ResponsibilitiesOversee the GRC function ensuring compliance with industry and regulatory standards.Implement and monitor compliance frameworks including ISO 27001, GDPR, SOX, HIPAA, PCI DSS, SEBI, RBI, IRDAI and other...

  • Tech Process Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Google Operations Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production...

  • Mobilization Senior Specialist

    2 weeks ago

    Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usWe are seeking an experienced and highly motivated Transition lead to join our team in India. This role...

  • Operations Manager

    2 weeks ago

    Gurgaon, Haryana, India Gola Sizzlers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionRole DescriptionThis is a full-time on-site role for an Operations Manager located in Delhi, India. The Operations Manager will be responsible for overseeing daily operations, managing staff, ensuring operational efficiency, maintaining quality control, and enforcing health and safety regulations. The role also involves coordinating with...

  • Operations Manager

    1 day ago

    Gurgaon, Haryana, India eazyPregnancy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe're on a mission to provide expecting mothers with authentic and expert-backed information for a healthy pregnancy and a confident transition into motherhood. Our team of dedicated professionals, including medical experts, is committed to improving maternal health and well-being. At eazyPregnancy, we offer trustworthy information,...

  • Operations Manager

    1 day ago

    Gurgaon, Haryana, India Anaptyss Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionAnaptyss Inc. is a digitally enabled managed services organization that empowers financial institutions worldwide by integrating evolved tasks and processes into cohesive functions. Recognized for accelerated service delivery, Anaptyss offers domain-centric solutions, including Enterprise Risk Management, Model Risk Management, and Credit...

  • Operation Manager

    2 weeks ago

    Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for an experienced Operation Manager with strong sales leadership expertise to manage and scale our call center operations. Insurance sales background will be a BIG advantage.Key Responsibilities Oversee and manage end-to-end call center operations for sales campaigns Lead, coach, and inspire large teams to achieve revenue goals...

  • Operations Manager

    2 weeks ago

    Gurgaon, Haryana, India Crack-ED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Crack-ED is hiring an Operations ManagerJob Title: ManagerDepartment: OperationsLocation: Delhi NCRRequired experience: 3–6 years (preferably in EdTech, Higher Education, or similar industries)Role Overview :As a Manager, you will lead and streamline the operational processes for our PGP programs, ensuring an exceptional learner experience from onboarding...

  • Operation Manager

    2 weeks ago

    Gurgaon, Haryana, India Airtel Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Lead- Operation ManagerMonitor, and analyse system performance and provide valid recommendations and suggestions to improve performance from an operational standpoint. Proactively support the IT team to assist in the resolution of escalated issues and problems raised by other technicians and support agent Collaborate with external vendors to acquire...