Customer Support Engineer

11 hours ago

Hyderabad, Telangana, India Apoorva It Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role & responsibilities

  • Installation and configuration of Servers, storage, networking devices like switch, routers etc.
  • Installation and configuring of Windows Server, Linux Server Operating Systems.
  • Through knowledge of desktop, workstations, servers, switches, routers troubleshooting skills
  • Understanding of various LAN and WAN technologies.
  • Through knowledge on networking topology, protocols, IP addressing, subnetting of network, etc
  • Follow up with escalated calls / hardware issues with appropriate teams.
  • Follow up with customer for resolution of hardware/software issues.
  • Prepare accurate timely report.

Preferred candidate profile

  • Candidate should possess Diploma in C.Sc/ECE/EEE/BSc/B.Tech
  • Good communication skills
  • Candidate should have two-wheeler
  • Excellent in problem solving skills
  • Proven work experience in handling escalated calls.
  • Proven work experience in handling servers, storage, switches, routers etc.
  • Additional certification on Microsoft, Linux, Cisco technologies is a plus

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