Digital Learning Experience Developer

2 days ago

Bengaluru, Karnataka, India Okta Full time US$ 90,000 - US$ 1,20,000 per year

Position Description:

The Digital Experience Developer in Customer Acceleration will be pivotal in crafting engaging user interfaces for our core customer learning and support platforms, including our learning and knowledge portals, and a broad suite of hands-on labs and certification experiences. Your expertise in modern front-end technologies will directly impact the effectiveness and user experience of our digital education ecosystem, supporting customer success through intuitive and high-performance web applications. You will collaborate with a global team to implement and maintain the front-end for these critical platforms.

Responsibilities:

  • Own Front-End Architecture and Development: Lead the front-end development for our customer learning platforms, starting with the customization of our LMS (e.g., Skilljar), and extending to our Community platform and self-service product pages.
  • Build and Maintain User Interfaces: Develop and maintain custom layouts, templates, and interactive components that support labs, certifications, scalable learning pathways, community engagement, and self-service education across all relevant platforms using HTML, CSS, Sass, JQuery, React, and JavaScript.
  • Extend Platform Functionality: Extend the functionality of third-party tools and platforms using front-end scripting, API integrations, and embedded SDKs where applicable to create cohesive experiences.
  • Translate Designs into Reality: Translate design mockups and wireframes into polished, accessible, and responsive user interfaces that align with our design systems.
  • Ensure Quality and Performance: Implement rigorous QA processes, including cross-browser testing, accessibility validation, and performance optimization to guarantee high-quality user experiences.
  • Maintain Design Consistency: Ensure consistency with design systems and contribute to the documentation and governance of shared front-end components across all digital education touchpoints.
  • Drive Innovation: Stay current with front-end trends, tools, and platform capabilities (including new Skilljar features and releases) to drive continuous improvements and innovation across our digital experiences.
  • Document Technical Designs: Create and maintain technical design documentation, specifically for platform customizations (e.g., Skilljar).
  • Collaborate Across Time Zones: Effectively collaborate with team members across different geographies and time zones to achieve project goals.

Required Skills:

  • 5+ years of front-end development experience, ideally in a global SaaS or digital education environment, with a focus on customer-facing applications.
  • Strong proficiency in core front-end technologies: HTML, CSS, Sass, JavaScript, and JQuery, with a deep understanding of web standards.
  • Experience with React and its ecosystem.
  • Experience with REST APIs, embedded SDKs, and front-end integration techniques.
  • Experience working with Git/version control systems.
  • Comfortable collaborating effectively across geographies and time zones.
  • Strong attention to detail, a user-first mindset, and the ability to balance fast iteration with scalable front-end architecture.
  • Experience with accessibility best practices and building WCAG compliant interfaces.

Preferred Skills:

  • Experience working with Learning Management Systems (e.g., Skilljar), community platforms, or e-commerce/self-service product pages.
  • Experience with PL/SQL and database reporting.
  • Familiarity with front-end testing frameworks.
  • Knowledge of performance optimization techniques for web applications.

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