Digital Learning Experience Developer
3 days ago
Position Description:
The Digital Experience Developer in Customer Acceleration will be pivotal in crafting engaging user interfaces for our core customer learning and support platforms, including our learning and knowledge portals, and a broad suite of hands-on labs and certification experiences. Your expertise in modern front-end technologies will directly impact the effectiveness and user experience of our digital education ecosystem, supporting customer success through intuitive and high-performance web applications. You will collaborate with a global team to implement and maintain the front-end for these critical platforms.
Responsibilities:
- Own Front-End Architecture and Development: Lead the front-end development for our customer learning platforms, starting with the customization of our LMS (e.g., Skilljar), and extending to our Community platform and self-service product pages.
- Build and Maintain User Interfaces: Develop and maintain custom layouts, templates, and interactive components that support labs, certifications, scalable learning pathways, community engagement, and self-service education across all relevant platforms using HTML, CSS, Sass, JQuery, React, and JavaScript.
- Extend Platform Functionality: Extend the functionality of third-party tools and platforms using front-end scripting, API integrations, and embedded SDKs where applicable to create cohesive experiences.
- Translate Designs into Reality: Translate design mockups and wireframes into polished, accessible, and responsive user interfaces that align with our design systems.
- Ensure Quality and Performance: Implement rigorous QA processes, including cross-browser testing, accessibility validation, and performance optimization to guarantee high-quality user experiences.
- Maintain Design Consistency: Ensure consistency with design systems and contribute to the documentation and governance of shared front-end components across all digital education touchpoints.
- Drive Innovation: Stay current with front-end trends, tools, and platform capabilities (including new Skilljar features and releases) to drive continuous improvements and innovation across our digital experiences.
- Document Technical Designs: Create and maintain technical design documentation, specifically for platform customizations (e.g., Skilljar).
- Collaborate Across Time Zones: Effectively collaborate with team members across different geographies and time zones to achieve project goals.
Required Skills:
- 5+ years of front-end development experience, ideally in a global SaaS or digital education environment, with a focus on customer-facing applications.
- Strong proficiency in core front-end technologies: HTML, CSS, Sass, JavaScript, and JQuery, with a deep understanding of web standards.
- Experience with React and its ecosystem.
- Experience with REST APIs, embedded SDKs, and front-end integration techniques.
- Experience working with Git/version control systems.
- Comfortable collaborating effectively across geographies and time zones.
- Strong attention to detail, a user-first mindset, and the ability to balance fast iteration with scalable front-end architecture.
- Experience with accessibility best practices and building WCAG compliant interfaces.
Preferred Skills:
- Experience working with Learning Management Systems (e.g., Skilljar), community platforms, or e-commerce/self-service product pages.
- Experience with PL/SQL and database reporting.
- Familiarity with front-end testing frameworks.
- Knowledge of performance optimization techniques for web applications.
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