Freshers & Experienced Golden BPO Opportunity Awaits
4 days ago
Responsibilities
- Handle inbound & outbound calls for international customers.
- Resolve queries effectively via calls, chat, or emails.
- Ensure customer satisfaction by providing accurate and timely information.
- Escalate unresolved issues to concerned teams as per process guidelines.
- Maintain detailed records of interactions in CRM tools.
- Meet process KPIs such as CSAT, AHT, FCR, Quality scores, etc.
Requirements
- Graduate & Undergraduate candidates can apply.
- Excellent English communication skills (verbal & written) mandatory.
- Freshers with strong communication skills are welcome.
- 612 months of international voice / blended process experience preferred.
- Strong problem-solving & customer-handling skills.
- Basic computer knowledge & MS Office proficiency.
- Flexible to work in rotational shifts & rotational offs.
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