Guest Experience Assistant

2 weeks ago


Kozhikode, Kerala, India VOYE HOMES Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Qualifications:

  • 0–2 years of experience in customer service or guest relations, preferably in the hospitality industry.
  • Diploma, Bachelor's, or Postgraduate degree.
  • Talented and enthusiastic freshers are encouraged to apply.

Skills:

  • Strong interpersonal skills with the ability to build professional relationships naturally.
  • Excellent verbal and written communication skills.
  • Good time management with strong follow-up ability.
  • Quick learner with agility, critical-thinking, and problem-solving skills.
  • Active listening and empathy in handling customer interactions.

Responsibilities:

  • Handle customer interactions with professionalism, courtesy, and a positive demeanor.
  • Communicate effectively across phone, email, and chat to deliver accurate information and support.
  • Assist customers with booking-related queries, providing timely and effective resolutions.
  • Address and resolve concerns or complaints, striving for first-contact resolution, and escalate when necessary.
  • Collect and document customer feedback to identify trends and suggest improvements.
  • Encourage satisfied customers to share positive reviews on platforms such as Google.
  • Maintain accurate records of all customer communications and transactions.
  • Collaborate closely with cross-functional teams to resolve issues and enhance the overall customer journey.
  • Participate in initiatives to reduce friction points and improve customer experience.
  • Gain in-depth knowledge of our products and services to provide accurate guidance.
  • Proactively build customer loyalty through personalized interactions, follow-ups, and exceptional service delivery.
  • Demonstrate initiative, adaptability, and attention to detail while handling multiple priorities.

Job Type: Full-time

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund
  • Work from home

Work Location: In person



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