Captain

2 days ago

Kozhikode, Kerala, India Khayalat Restaurant Full time ₹ 2,16,000 - ₹ 2,88,000 per year

Guest Service Greet and welcome guests politely

  • Escort guests to their tables, present menus
  • Be knowledgeable about menu, ingredients, specials, dietary restrictions
  • Take orders (or oversee) and relay them correctly to kitchen
  • Monitor the flow of service, ensure courses are served in timely fashion
  • Check guest satisfaction during courses
  • Present the final bill, process payments
  • Handle guest complaints tactfully and resolve issuesTeam Supervision & Training Assign sections / tables to wait staff
  • Coach, mentor, and train junior servers and staff
  • Monitor staff performance, correct deviations from standards
  • Conduct pre‐shift briefings on specials, service notes
  • Motivate and maintain team moraleCoordination & Communication Liaise between kitchen, bar, and service staff
  • Communicate special orders, dietary restrictions, timing
  • Ensure smooth flow of orders and minimize delays
  • Report issues (out of stock, delays, guest feedback) upwardOperations & Standards Ensure dining area is clean, organized, and set properly (linen, cutlery, glassware)
  • Monitor that staff follow service standards and SOPs
  • Oversee closing tasks: clearing, restocking, setup for next shift
  • Assist with inventory of service items (napery, glassware, cutlery)
  • Assist in cost control efforts and wastage reduction
  • Follow health, safety, hygiene, and licensing policiesMiscellaneous / Administrative Maintain records: guest feedback, daily sales, shift reports
  • Work with manager for staffing rosters, shift scheduling
  • Propose improvements to service, menu, guest experience
  • Occasionally stand in as floor manager / in charge during manager absence

Job Type: Full-time

Pay: ₹18, ₹24,000.00 per month

Work Location: In person

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