Captain

Guest Service Greet and welcome guests politely

• Escort guests to their tables, present menus
• Be knowledgeable about menu, ingredients, specials, dietary restrictions
• Take orders (or oversee) and relay them correctly to kitchen
• Monitor the flow of service, ensure courses are served in timely fashion
• Check guest satisfaction during courses
• Present the final bill, process payments
• Handle guest complaints tactfully and resolve issuesTeam Supervision & Training Assign sections / tables to wait staff
• Coach, mentor, and train junior servers and staff
• Monitor staff performance, correct deviations from standards
• Conduct pre‐shift briefings on specials, service notes
• Motivate and maintain team moraleCoordination & Communication Liaise between kitchen, bar, and service staff
• Communicate special orders, dietary restrictions, timing
• Ensure smooth flow of orders and minimize delays
• Report issues (out of stock, delays, guest feedback) upwardOperations & Standards Ensure dining area is clean, organized, and set properly (linen, cutlery, glassware)
• Monitor that staff follow service standards and SOPs
• Oversee closing tasks: clearing, restocking, setup for next shift
• Assist with inventory of service items (napery, glassware, cutlery)
• Assist in cost control efforts and wastage reduction
• Follow health, safety, hygiene, and licensing policiesMiscellaneous / Administrative Maintain records: guest feedback, daily sales, shift reports
• Work with manager for staffing rosters, shift scheduling
• Propose improvements to service, menu, guest experience
• Occasionally stand in as floor manager / in charge during manager absence

Job Type: Full-time

Pay: ₹18, ₹24,000.00 per month

Work Location: In person