Client Coordinator
3 days ago
Job Title: International Voice Process Medical Billing (Night Shift)
Location: Ayyapakkam, Chennai
Shift Timing: 8:30 PM to 5:30 AM (Monday to Friday)
Employment Type: Full-time
Cab Facility: Not provided
Eligibility: Open to all – Any graduate or non-graduate with strong English communication skills
Key Responsibilities:
- Handle inbound and outbound patient calls regarding appointments, cancellations, and general queries
- Verify insurance details and assist with prior authorization processes
- Ensure strict adherence to HIPAA guidelines and maintain patient confidentiality
- Provide clear instructions for medical procedures and confirm scheduled appointments
- Accurately document call details and update patient records in the billing system
- Collaborate with internal teams to resolve billing discrepancies and support claim processing
Candidate Requirements:
- Excellent verbal communication in English with neutral accent (no mother tongue influence)
- Willingness to work night shifts consistently
- Basic computer literacy and ability to learn billing software
- Prior experience in medical billing or voice process is a plus, but not mandatory
- Strong interpersonal skills and a customer-first attitude
Why Join Us?
- Inclusive hiring – Freshers and experienced candidates welcome
- Opportunity to gain exposure to US healthcare processes
- Supportive team environment with training provided
- Fixed weekend offs (Saturday & Sunday)
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