Customer Support Executive

2 weeks ago

Uppal Kalan Hyderabad Telangana, India Crowdnetic Technologies Private Limited Full time ₹ 2,88,000 - ₹ 3,60,000 per year

Job Title: Customer Support Executive

Location: Arena towers, NSL Building, Uppal Hyderabad-500039

About Us

Crowdnetic Technologies Private Limited is an unlisted private company incorporated on 18 January 2016. It is classified as a private subsidiary of FinMkt.Inc., New York and is in Hyderabad, Telangana.

Job description

Deliver efficient, effective, professional and courteous service to intermediaries and customers.

Address all customer and agent requests and queries within established timeframes and service levels.

Take follow up action in respect of customer queries, requests and complaints and ensure effective closure.

Be proactive towards service level timelines and quality metrics as defined in the delivery model.

Analysing problems & Providing Solutions via Chat Support.

Candidate should be ready for rotational shifts and offs.

Candidate should be responsible and dependable.

Should be team member in his/her existing profile.

Should have Analytical skills.

Should have decent written skills with good communication in English

Looking for only Male candidates who can travel by own transport

Culture

Fast-paced, intellectually stimulating, steep learning, and growth Close-knit, hardworking, supportive colleagues Challenging work

Perks and Benefits

· Work-life balance

· Health & accidental insurance

· Employee Provident Fund

· Open door policy with the leadership team. Co-founders are just a call away

Job Types: Full-time, Permanent

Experience: 1- 3 years

Salary: 2.40/LPA- 3.50/LPA (Neg) basing on communication and experience

Age: up to 35 years.

Education: Any Graduate/ Any Postgraduate

Role:Customer Success, Chat support ,Service & Operations - Other

Industry Type: IT & Financial services

Functional Area: Customer Success, chat support , Service & Operations

Working days5 days a week (Saturday & Sunday are included as working days)

Work Hours: 8 hrs

Week off's: 2 days as per Roster

Job Types: Full-time, Permanent

Pay: ₹22, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • total: 2 years (Required)

Work Location: In person

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