Fraud Monitoring Team Lead

A universe of opportunities. Open to you. 

Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer 

Life at Payoneer is a global community, where you'll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others. 

We're looking for a self-learner and proactive thinker a strong leader who works well under pressure with a hands-on spirit and a can-do approach 

What will you be doing? 

1. Managerial: 
   Lead and manage a team of FinCrime analysts / Risk Data Analysts 
   Coach, train, motivate, and drive the performance of the team 
   Ensure FinCrime/Risk Operations are performed smoothly, effectively, and efficiently, while meeting regulations and SLAs 
   Manage team practices, provide ongoing feedback, foster teamwork and collaboration, and meet team and company goals 
   Support the team to achieve its operational objectives, manage workloads and analysts' professional development 
   Set individual and team KPIs, ensure adherence, and manage expectations and performance 
   Prioritise and balance competing operational urgencies, ensuring critical reviews and escalations are handled promptly and effectively 
   Oversee day-to-day queues and ensure quick turnaround for time-sensitive payment reviews 
2. Professional: 
   Manage professional aspects of Risk data analysis and risk controls development, and act as an escalation point 
   Supervise and monitor Risk research and deliverables 
   Ensure performance based on established goals, benchmarks and milestones 
   Drive innovation and automation to support scale and efficiency 
   Ensure consistency in practices, policies, and procedures 
   Identify and address gaps and opportunities in performance 
   Lead real-time monitoring and investigation of high-priority transactions, ensuring swift decision-making and minimal business disruption 
   Oversee operational queues and manage short review-time SLAs for payment holds and escalations 
   Collaborate with Business and Product teams to provide rapid responses on urgent cases and maintain strong alignment with business priorities 
3. Interpersonal: 
   Work closely with other teams and departments to develop risk-related tools, processes and products that improve both risk mechanisms and customer experience 
   Communicate and collaborate with large enterprise clients and external partners 
   Partner closely with Business Teams to ensure clear communication, alignment on priorities, and effective handling of time-sensitive reviews 
   Act as a bridge between Risk Operations and the business, balancing customer experience with risk mitigation under tight timelines 

Is this you? 
The Payoneers are: 
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient 

Have you done this kind of stuff? 
Bachelor's degree – a must 
At least 3 years of proven managerial experience – a must 
Minimum 2 years of professional experience in online risk/compliance management, fraud prevention, or risk operations within a global payments/remittance/e-commerce environment – a must 
Excellent communication skills in English (written and spoken) – a must 
A positive, energetic, and communicative people-person – a must 
Data-driven mindset with strong analytical skills and proficiency in SQL, BigQuery, and BI platforms – a must 
Proven cross-team collaboration and interpersonal skills 
Highly organized, energetic, and proactive 
A problem solver who thrives under pressure 
Flexible, emotionally agile, and adaptable to change in a fast-paced environment 
Independent thinker with initiative who can see processes through 

Who we are: 

Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.