Fraud Management Tech Lead

Designation:
Fraud Management Tech lead

Location:
Bengaluru, India

Why should you choose us?

Rakuten empowers through technology.

Rakuten Group offers various services in e-commerce, fintech, digital content and communications to many users worldwide. Rakuten Symphony focuses on innovations for the telecommunication industry such as, but not be limited to, open, trustworthy, and resilient radio access systems; highly advanced edge networks and platforms; and efficient operations using artificial intelligence (AI). Within Rakuten Symphony, Cyber Security is an organization that demonstrates excellence, innovation, and leadership in Cloud-Native Security, Networking and Automation for 5G and beyond.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent based in India. We are looking for passionate individuals to join our Cyber Security team to help incubate and develop security solutions aligning with our Innovation efforts.

Let's build the future of mobile telecommunications together

About the Team:

As member of the Network fraud intelligence team, you will be responsible for defining, establishing, and managing fraud prevention reporting, analytics (e.g., model, rules engine), monitoring etc. Additionally, you will be supporting the Head of Fraud Intelligence in establishing and managing a holistic network fraud intelligence team. In this way you will be ensuring fraud prevention for the Rakuten Mobile as a whole, as well as take part in developing and enhancing the vision of Rakuten Mobile's fraud prevention strategy while making it a reality.

Key responsibilities and duties include
:

Core Focus: Network Fraud Prevention & Intelligence

• Ensuring compliance towards respective guidelines related to Firewalls
• Defining, Establishing, and Managing Fraud Prevention: This includes reporting, analytics (models, rules engines), and monitoring systems.
• Supporting the Head of Fraud Intelligence: Contributing to the establishment and management of a holistic network fraud intelligence team.
• Ensuring Fraud Prevention for Rakuten Mobile: Taking a proactive role in safeguarding the entire network.
• Developing and Enhancing Fraud Prevention Strategy: Contributing to the vision and implementation of Rakuten Mobile's fraud prevention strategy.

Technical & Operational Responsibilities:

• Application Deployment & Maintenance: SS7, Diameter, SMS, and GTP-C Firewalls
• Driving the deployment and maintenance of telco protocol-based applications on the Robin Cloud platform.
• L2 Operations for Telco Security Firewalls: Leading the second-level operations for security firewalls.
• External Integrations: Driving necessary external system integrations.
• Interconnect Operations Analysis & Reporting: Analyzing feeds from interconnect operations, producing reports with root cause analysis, issue magnitude, and recommended solutions.
• Firewall Control Creation for Security Breaches: Creating controls within SS7, Diameter, SMS, and GTP-C firewalls to generate alarms for potential security breaches.
• New Product Implementation Validation (UAT): Validating new product implementations during User Acceptance Testing.

Interpersonal & Knowledge-Based Responsibilities:

• Internal Team Interactions: Collaborating with various internal teams at both management and operational levels, including Core, BSS, and Interconnect teams.
• Presentation Skills: Excellent presentation skills are required.
• Understanding of Regulations & Fraud Prevention Principles: Possessing a strong understanding of the issues, concepts, legal/technical requirements of regulations, and general principles of fraud prevention.

Mandatory Experience & Skills:

• Minimum of 5 years' experience as an Implementation Engineer or L2 Engineer.
• High knowledge and experience in configuring Security firewalls.
• Excellent Analytical skills to extract meaningful information from large volumes of data
• Excellent knowledge on cloud-based deployment
• Telecommunications domain knowledge

Preferred Experience & Skills:

• Experience in a cross-functional and global environment
• Telecom-specific certificates and GSMA Fraud Certification also considered.
• Hands on Mavenir systems would be added advantage.
• Experience with Shell scripting & python would be added advantage.

Education

• Graduate degree (i.e. B.E) in a quantitative field such as Engineering, or Computer Science from a reputable institution

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance.
  Only be satisfied with complete success - Kaizen.
• Be passionately professional.
  Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika.
  Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction.
  The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed Speed Speed
  Always be conscious of time. Take charge, set clear goals, and engage your team.