Fraud Investigation Lead

Job Title: Fraud Investigation Lead

Purpose of the role  

• Client Connectivity (Channels and Client Implementation) Operations is a part of GPS Operations and delivers a centralized operations utility for HSBC's Corporate Implementation and Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CIB customers of HSBC and provides service and support for the customer digital lifecycle across GPS, GTRF, Private Bank, Innovation, and HSS products. It spans across 6 Global Service Centers (Bangalore, Hyderabad, Guangzhou, Krakow, Cairo and Mexico).
• The job holder is responsible to lead and manage Fraud investigation team. The job holder is responsible for overseeing the detection, investigation and resolution of suspected fraudulent activities in HSBCnet and supported e-Channels (e.g. HSBC Connect, SwiftNet). The job holder will ensure compliance with internal procedures and external regulations and drive continuous improvements in fraud prevention strategies.

In this role, you will:

• Lead, Plan, Develop and be Accountable for delivery of effective, efficient, and sustainable performance across the Client Connectivity – Faud investigation team in the GSC, ensuring the teams in remit execute the defined propositions and provide best in class service levels
• Act as SME for Global HSBCnet Fraud Monitoring Operations team based in GSC Bangalore and Kolkata - Contact customers for payments or suspicious logon verifications and Payment recovery/customer assistance.
• Managing and creating alert rules based on recent and emerging fraud trends.
• Security and Fraud Questionnaires for Channels from Regulators or Customers – Build a inventory/library with approved responses and respond to questionnaires that come in from customers, internal teams or regulators.
• Make recommendation on changes to fraud detection systems, channels and procedures to help continued reduction of customer fraud.
• Programme and project management for security and fraud improvements and projects.
• Craft internal and customer facing communications on how to prevent, detect and manage frauds
• Make recommendation on changes to fraud detection systems, channels and procedures to help continued reduction of customer fraud.
• Partner & work cohesively with regional business partners, functional leads (GSC/Non GSC) and product partners in effective KPI/KRI management & strategic roadmap design.
• Run appropriate governance forums, review of Key Performance Indicators (KPIs) and efficiency blockers.
• Responsible for creating/sustaining continuous improvement & learning culture within the teams by implementing training and personnel development framework for new hires as well as existing staff.
• Mentor & coach other team members and share knowledge. Effectively communicate, guide and motivate others.  Demonstrate commitment to individual high-performance standards whilst promoting a team culture.
• Identify and drive various risk remediation initiatives. Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

Role Context

• To function effectively, the role holder should possess a strong business acumen with extensive experience of senior roles that require strong thought leadership, governance, control and performance management.
• Job holder should be mature, able to work under pressure and able to self-motivate and motivate team members in a challenging environment
• Strong interpersonal and influencing skills are required, together with the ability to build a network of contacts, form strong working relationships and influencing senior colleagues across the Group.
• Critical thinking and process knowledge (internal to HSBC and external to the market) are key in defining and executing the agenda on future fit operating model.
• Understanding internal organization structure and navigating delivering consistently on the business objectives (KPI, Risk, Business & Strategy)
• Effective decision making with a high degree of judgement skills.

Observation of Internal Controls

• The role holder will adhere to and be able to demonstrate adherence to internal controls.  This will be achieved by adherence to all relevant procedures, keeping appropriate records and where appropriate by the timely implementation of internal or external audit points, issues raised by the regulators, CCO or other similar control authorities and functions.
• Effectively manages and reports and resolves/escalates for resolution concerns raised by all lines of defense.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to all elements of client servicing and conduct of the business, in which the role holder is involved, specifically Internal Controls, external Regulatory requirements and all relevant Compliance policies including the Group Compliance Policy
• Ensure the most effective process is being used end-to-end to support the requirements of the business and to meet the required controls, identify issues and gaps and put in place activity to resolve these
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events.

To be successful you will:

• Applicant should have relevant experience working in operational management roles preferably Fraud detection, investigation or risk management roles.
• Highly energetic, resilient individual capable of managing cross country team, with ability to prioritize competing demands.
• Ability to draw connections between Fraud & Cybersecurity requirements and business initiatives, anticipating impediments and supporting the product teams to clear the path proactively
• Strong strategic planning and execution skills, including business case development and benefits realization
• The role requires flexible working hours, including potential night shifts.

Hsbc.Com/Careers

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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