Operations Support

Fynd is India's largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

We are looking for a Operation Support who not only builds performant, scalable applications but also embraces AI as a development multiplier. Your core job will be building and owning web applications end-to-end, but we expect you to use tools like GitHub Copilot, Cursor, ChatGPT, or equivalent to write, debug, test, and document faster and better. Use AI tools (e.g. Copilot, Cursor, GPT-4) to accelerate code generation, refactoring, testing, and documentation Code with AI — Use GitHub Copilot, Cursor, or similar tools for scaffolding, debugging, and testing

What will you do at Fynd?

• Product expertise and its nuances:
• Become a specialist for the given product to suggest improvements and new features to improve usability and adoption
• Adoption: Develop and implement scalable processes to enhance product development, release, and feedback loops.
• Ensure tools are well-integrated into the product development lifecycle.
• Continuously evaluate and optimize tooling to support efficiency and scalability.
• UAT: Evangelizing the product and its business value: Analyze product performance to support business, and work with product/program team to improve it
• Program Support and Execution:
• Partner with the Program Manager to operationalize new retail programs, pilot initiatives, and product launch rollouts across stores and the vendor environment.
• User : Business user focus and benefits for the users: Identify, profile, and segment users into niche cohorts
• Training and enablement:
• Support training material development and store/vendor communication plans for new operational processes and technology rollouts
• Train and coach users to a successful onboarding process and ongoing usage
• Support rollout and adoption withthe Program and Product team
• Create handbook, operations manual, guidebook
• Own the internal and external enablement process, ensuring teams are well-informed about new features.
• Monitor product adoption and effectiveness post-launch, identifying areas for improvement.
• Support:
• Support business teams and handhold till they are up to speed
• Identify any blockers for business and resolve them immediately, working with the respective Program, product, Support engineers
• Content: Manage and maintain product tools, systems, and documentation to ensure efficiency.
• Identify issues/defects/blockers for business from tickets
• Work with Engg DRI/ program DRI/business DRI for closing issues and then closing tickets
• Support business teams and handhold them till they are up to speed
• Identify any blockers for business and resolve them immediately, working with the respective Program, product, Support engineers
• Content: Manage and maintain product tools, systems, and documentation to ensure efficiency.
• Operations readiness, removing blockers and tracking efficiency and support:
• Operational Readiness: Ensure users are operationally ready for using the product for various business functions
• Identify the root cause of the operational issues and potential impacts, bottlenecks for business , see if SOP or product solution /utility that needs to be built
• Perform in-depth research and identify sources of production issues surrounding the application.
• Map, refine, and document product operational processes — from product intake, allocation, store replenishment, markdowns, short fulfillments and returns management.
• Create SOP and be adaptive to curate/update SOP
• Work closely with the business in managing day-to-day issues, and resolve user queries.
• Perform daily health checks of the application, job schedules and infrastructure supporting the application.
• Develop and facilitate monitoring systems to identify issues before they happen.
• Both voice for both sides and enable the Business team to adopt and support: Advocate internally for end user needs – be the functional voice of the end user and be the business voice to the Product team
• Create and maintain a structured approach to collecting, analyzing, and acting on customer feedback.
• Collaboration:
• Collaborate with cross-functional teams, including product, sales, and program team
• Act as a bridge between Product,various business functions Supply Chain, Merchandising, Store Operations, and Technology teams to align priorities and resolve operational issues.
• Improve collaboration between product, engineering, and other teams by optimizing workflows and communication channels.
• Data & Insights
• Identify any deviations in the business operations
• Work closely with data analysts to generate insights on user behavior, product performance, and adoption.
• Ensure that product feedback loops are data-driven and well-integrated into the development process.

Some Specific Requirements

• 2-7 years of experience in Product Operations, Product Management, Data Analytics, retail business function operations, preferably in fashion, lifestyle, or consumer goods sectors.
• Bachelor's degree in Business, Operations Management, Supply Chain, or a related field. MBA is a plus.
• Strong operational knowledge of product lifecycle management in a retail context (new season setup, replenishment, markdowns, etc.).
• Familiarity with omnichannel operations and retail technology platforms (POS, WMS, ERP systems).
• Analytical mindset with proficiency in Excel, Power BI, or similar reporting tools.
• Excellent communication, stakeholder management, and organizational skills.
• Excellent verbal and written communication skills
• Analytical and data-driven skills
• Problem-solving skills
• Experience in product or platform building and development
• Strong analytical and problem-solving skills, with experience working with data-driven decision-making.
• Experience with DB tools (e.g., Big query, etc) and data visualization platforms (e.g., Looker, Tableau).
• Excellent communication and cross-functional collaboration skills.
• Strong ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience working in SaaS, consumer tech, or a fast-growing tech environment is a plus.
• Familiarity with Agile and product development frameworks.
• Previous experience partnering with Program Managers, Product Managers, or cross-functional retail teams.
• Experience supporting major product launches, store openings, or tech rollouts in a retail environment.
• Passion for fashion, consumer experience, and operational excellence.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment