Team Leader PTP

PTP - Team Lead (Global Payments-Payments)

Job Summary

The Global Team Lead – Payments Process is responsible for overseeing and optimizing the end-to-end payments process across global markets. This role requires leadership skills to manage diverse teams, ensure compliance with payment regulations, streamline payment workflows, and maintain strong relationships with financial institutions and payment partners. The successful candidate will bring deep expertise in global payment systems, cross-border transactions, and continuous process improvement to enhance efficiency, accuracy, and customer satisfaction.

Key Responsibilities

1. Payments Process Management
   
   Oversee the global payments process, including payroll, vendor payments, refunds, and customer payments.
   
   Ensure accurate and timely processing of payments across all regions.
   
   Develop, implement, and improve standard operating procedures (SOPs) for payment workflows.
   
   Monitor and resolve discrepancies, errors, or delays in the payment process.
2. Leadership & Team Management
   
   Lead and mentor a global team of payment specialists and analysts.
   
   Foster a collaborative and high-performance team culture.
   
   Set goals, measure KPIs, and provide regular feedback to team members.
3. Compliance & Risk Management
   
   Ensure compliance with global financial regulations, anti-money laundering (AML), and Know Your Customer (KYC) requirements.
   
   Collaborate with legal and compliance teams to stay updated on payment regulations in all operational regions.
   
   Identify and mitigate risks in the payments process, including fraud prevention.
4. Stakeholder Management
   
   Act as the primary point of contact for banks, payment processors, and third-party vendors.
   
   Collaborate with internal departments (e.g., Finance, IT, Customer Service) to streamline payment processes.
   
   Manage relationships with global stakeholders to ensure alignment on payment strategies.
5. Process Optimization & Technology Integration
   
   Evaluate and implement payment technologies to enhance efficiency and scalability.
   
   Drive automation initiatives to minimize manual intervention and reduce processing times.
   
   Analyze payment data and trends to identify areas for cost reduction and process improvement.
6. Reporting & Analytics
   
   Prepare regular reports on payment performance, SLA adherence, and key metrics.
   
   Provide insights and recommendations to senior management based on payment data analysis.
   
   Track and report on payment-related costs and budgets.

Required Skills

Expertise in payment platforms and technologies (e.g., SWIFT, SEPA, ACH, Real-Time Payments).

Proficiency in ERP and payment processing tools (e.g., SAP, Oracle, or other fintech solutions).

Strong analytical and problem-solving skills.

Excellent communication and stakeholder management skills.

Behavioral Traits

• Attention to Detail – Ensures accuracy in invoices and reconciliations

• Accountability – Takes ownership of assigned accounts and tasks

• Problem-Solving – Resolves payment and billing issues efficiently

• Communication – Coordinates effectively with customers and internal teams

• Time Management – Prioritizes tasks to meet deadlines

• Customer Focus – Balances customer satisfaction with company policy

• Integrity – Maintains confidentiality and ethical standards

• Collaboration – Works well with cross-functional teams

• Resilience – Handles pressure during month-end or escalations

Qualifications

• Bachelor's degree in Commerce, Accounting, Finance, or related field

• Certification in Advance Excel or Accounting Software (preferred)

Preferred Experience

• 4-6 years of experience in Payments, Accounts Payables, and Bank Applications

• Experience with global clients and multi-currency transactions is a plus

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