Agentforce (Salesforce AI) Engineer

3 days ago

Remote, India Arting Digital Private Limited Full time

This is a remote position.

Posting title: Agentforce (Salesforce AI) Engineer

Experience: 7+ Years

Location: Remote

Work mode: Remote

Primary skills: Agentforce, AI Agents, Data Cloud, Agentforce Certified

Qualification: Any Technical Degree

Job Overview

We are looking for an experienced Agentforce (Salesforce AI) Engineer with strong hands-on expertise in building, deploying, and optimizing AI Agents within the Salesforce ecosystem. The ideal candidate will have proven project-level experience with Agentforce, solid exposure to Salesforce Data Cloud, and relevant certifications (mandatory).

This role involves designing intelligent conversational experiences, integrating AI with CRM workflows, managing enterprise-scale data models, and driving real-time personalization.

Key Responsibilities

Agentforce (Salesforce AI)

Design, build, and deploy AI Agents using Agentforce.

Develop and optimize conversational flows, intents, and prompt strategies.

Implement secure and compliant AI solutions using Einstein Trust Layer.

Integrate Agentforce with Salesforce CRM workflows and third-party APIs.

Create and manage Agent Actions to automate business processes.

- Monitor, fine-tune, and continuously improve AI Agent performance and accuracy.

Salesforce Data Cloud

Design and manage scalable Data Cloud models, including harmonized data structures.

Implement identity resolution, unification, and customer 360 profile building.

Handle data ingestion processes—batch, streaming, and real-time sources.

Build and optimize segments, audiences, and activation workflows.

Enable real-time personalization across Salesforce channels.

Apply best practices in data governance, privacy, and regulatory compliance (GDPR, CCPA).

Use SQL, Query Builder, and transformation pipelines for advanced data processing.

Work with Data Streams, Data Lake Objects, Data Model Objects.

- Configure and optimize Search Indexes, Retrievers, and discovery components.

Required Skills & Qualifications

Mandatory certification(s) in Agentforce or Salesforce AI.

7+ years of total experience, with a minimum of 2+ years in Agentforce / Salesforce AI.

Strong practical experience with Salesforce Data Cloud and large-scale data models.

Hands-on experience integrating APIs, enterprise CRM workflows, or microservices.

Ability to design secure and compliant AI solutions using Salesforce governance layers.

Excellent understanding of data engineering concepts, identity resolution, and SQL.

Strong analytical and debugging skills with a focus on performance optimization.

- Excellent communication skills and ability to work in a remote-first environment.

Preferred Qualifications

Experience with LLM-based solutions, prompt engineering, or conversational AI platforms.

Exposure to Customer 360, Marketing Cloud, or Service Cloud.

- Knowledge of Python or for backend/API integrations is a plus.

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