Digital Support Specialist

2 days ago

INDPune India Ecolab Food Safety & Hygiene Solutions Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Key Account Digital Support Specialist

Job Characteristics:Is a dedicated contact for Ecolab's largest, most strategic, and profitable accounts and is responsible for understanding all the special requirements, procedures, and policies for their accounts as well as those of the team. In addition to order entry and general inquiry response, the role will focus on improving the relationship with the internal and external customers and resolving problems related to the order-to-cash process. Enhancing the relationship in this way adds value by contributing to the retention of Ecolab's most important customers. Support of the After Hours program is required.

Education/Work Experience:Requires secondary diploma or equivalent; 3-5 years of customer service experience; 3-5 years SAP experience, preferably with Ecolab. Degree completed or in process is preferred. Ability to work independently in a fast paced environment

Independence Level/Reports to:Ability to work independently in a fast paced environment; typically reports to a Customer Service Supervisor or Manager

Experience LevelMid Level

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