Technical Support Engineer- CRM Implimentation

1 week ago


Thiruvananthapuram, Kerala, India Aura Industries Aligarh Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Job Title- Technical support engineer - CRM implementation

Experience Required:

Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.

Key Responsibilities:

  • Identifying customers' requirements and onboarding customers with our no-code software.
  • Integration with 3rd party software using our no code API & Webhook builders
  • Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
  • Develop and sustain strong customer relationships to enhance satisfaction
  • Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
  • Provided technical support and guidance on software features and functionalities.
  • Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
  • Minimise the Churn ratio by providing high-quality customer support and experience

Preferred Skills

  • Excellent communication, negotiation, and presentation skills.
  • Ability to manage multiple SaaS product lines and customer segments.
  • Should be a proactive communicator

Qualifications:

  • Bachelor's degree in IT, Computer Science.
  • Strong logical reasoning skills with the attitude to get this done
  • Basic understanding of any programming language
  • Strong background in software project management.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to manage multiple SaaS product lines and customer segments
  • Should be a proactive communicator

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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