Desktop Technician level 2

5 hours ago

Pune, Maharashtra, India TalentGlide Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Position : Desktop Technician level 2 , IT Site Support Associate

Location : Bengaluru, Pune, Chennai

Duration : 3+ Months

Description


• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years' experience in Windows Desktop support.

Position Responsibilities and Functions

a) contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops Provide first/second level

j) , laptops, printers and any other authorized peripheral equipment.

k) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

l) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

m) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements/terms:

Candidate Required Minimum Qualifications and Skills

i. Bachelor Degree or equivalent in Computer Science or related field.

ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii. Minimum of 18 months' years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

v. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

vi. Proven analytical, troubleshooting and problem- solving skills.

vii. Proven ability to multi-task, effectively determine priorities and meet SLA's.

viii. Excellent communication relationship-building and internal customer service skills.

ix. Adaptable and flexible in a fast-changing industry and work environment.

x. Willing to work off-hours and weekends when required for projects or emergency support.

  • Desktop Support Engineer

    1 week ago

    Pune, Maharashtra, India Accelya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware, software, and other IT-related issues to ensure smooth day-to-day operations for end-users.Key Responsibilities:Provide first-level support to end-users for...

  • Technician

    1 week ago

    Pune, Maharashtra, India Bomba Surgical Co Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    Install parts and equipments of different brandsOperate heavy machinery and repair home appliances like TVs ,AC and other technical workIt is a Full Time Technician job for candidates with 2 - 3 years of experience.More about this Maintenance Technician jobPlease go through the FAQs to get all answers related to the given Maintenance Technician jobWhat is...

  • Desktop Support Engineer

    2 days ago

    Pune, Maharashtra, India PrajTech – Managed IT Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Desktop Support EngineerLocation:Pune, IndiaCompany:PrajTech IT Service Provider )Experience:1–2 YearsEmail:About PrajTechPrajTech is a growing IT solutions and managed services provider delivering reliable, innovative, and customer-focused technology support to enterprises. We are committed to providing high-quality IT infrastructure management...

  • Desktop Support

    2 weeks ago

    Pune, Maharashtra, India Innovative Techhub Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title:Desktop Support – Intern / Executive / Senior ExecutiveLocation:PAN India (Priority: Mumbai & Pune)Client Requirement:Hiring across experience levels for desktop support roles to meet client needs.Roles Available & Compensation:Interns – ₹10,000 to ₹15,000 stipend/monthDuration: 6–12 monthsPost-internship: Eligible for full-time...

  • It Support Analyst 2

    1 week ago

    Pune, Maharashtra, India Pattern Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    IT Support Technician II Pattern is a fast-growing eCommerce data and growth company headquartered in the Utah Silicon Slopes tech hub, with offices across India, Europe, China, and Canada. We empower top consumer brands like Nestle and Skullcandy to thrive in the digital marketplace. Were seeking a skilled and proactive IT Support Technician II to join our...

  • Level 1

    1 week ago

    Pune, Maharashtra, India ProcDNA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a motivated and customer-focusedL1 Support Engineerto join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and...

  • Desktop Support Engineer

    1 week ago

    Pune, Maharashtra, India Integration International Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    A brief introduction about our company:Integration International is a Digital Transformation Solutions organization that is a one-stop hub for end-to-end touchpoints of the business life cycle. With a team of highly skilled professionals and a comprehensive network of resources, we have been helping clients achieve exemplary turnarounds and transform their...

  • Desktop Operations Manager

    6 hours ago

    Pune, Maharashtra, India ESP Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The RoleAre you ready to step into a pivotal management role, coordinating a team to deliver top-notch desktop support services? As the Desktop Operations Manager, you'll work closely with the Global Desktop Manager, ensuring smooth, efficient campus operations that meet customer needs.You'll oversee the allocation and scheduling of talented Desktop...

  • Desktop Support Engineer

    1 week ago

    Pune, Maharashtra, India One Network Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring at OneNetworkJoin our team and grow your career with us We are currently looking for passionate and talented individuals to fill the following position: Desktop support engineerQualifications & Requirements:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).1–2 years of proven experience...

  • IT Support Specialist Level II/III

    2 days ago

    Pune, Maharashtra, India Propark Mobility Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This operation is based in the US, so you will be required to work from 11:30pm to 7:30am IST. Strong verbal and written English skills are a necessity.Overview:We are seeking an experienced IT Support Specialist Level II/III to join our remote team. This role is ideal for candidates based in India who are looking to work with a dynamic US-based company. As...