Debt Recovery Agent

2 days ago

Salt Lake Kolkata West Bengal, India Calltawk Solution LLC- FZ Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Title: Debt Recovery Agent

Location: Salt Lake Sector V, Kolkata (Work from Office)

Company: HOOQX

Job Type: Full-timeExperience Required:

  • Minimum 3–4 years of proven experience in Debt Recovery / Payment Collection / Credit Control.
  • Strong track record in handling customer negotiations and recovering outstanding payments.

Key Responsibilities:

  • Contact customers via calls, emails, and visits (if required) to recover pending dues.
  • Maintain accurate records of customer interactions, payment commitments, and follow-ups.
  • Develop effective strategies for timely debt recovery and minimize overdue accounts.
  • Resolve customer queries or disputes related to pending payments in a professional manner.
  • Collaborate with the accounts and finance team to update payment status and ensure reconciliation.
  • Meet monthly and quarterly recovery targets as set by management.
  • Prepare daily/weekly/monthly recovery reports for internal review.

Skills & Requirements:

  • Fluent in Bengali and Hindi; English communication is an added advantage.
  • Strong negotiation and persuasion skills.
  • Ability to handle pressure and deal with difficult conversations confidently.
  • Good knowledge of MS Office (Excel, Word) for maintaining recovery records.
  • Sound understanding of debt collection processes, legal compliance, and recovery techniques.

Qualifications:

  • Graduate in any stream (Commerce/Finance preferred).
  • Candidates with prior experience in payment recovery, collections, or debt management will be given preference.

Salary: Competitive (based on experience) + Incentives based on recovery performance.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Experience:

  • Debt Recovery Agent: 3 years (Preferred)
  • Payment Collection Executive: 2 years (Preferred)

Language:

  • Bengali (Preferred)

Work Location: In person

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