
Debt Recovery Agent
2 days ago
Job Title: Debt Recovery Agent
Location: Salt Lake Sector V, Kolkata (Work from Office)
Company: HOOQX
Job Type: Full-timeExperience Required:
- Minimum 3–4 years of proven experience in Debt Recovery / Payment Collection / Credit Control.
- Strong track record in handling customer negotiations and recovering outstanding payments.
Key Responsibilities:
- Contact customers via calls, emails, and visits (if required) to recover pending dues.
- Maintain accurate records of customer interactions, payment commitments, and follow-ups.
- Develop effective strategies for timely debt recovery and minimize overdue accounts.
- Resolve customer queries or disputes related to pending payments in a professional manner.
- Collaborate with the accounts and finance team to update payment status and ensure reconciliation.
- Meet monthly and quarterly recovery targets as set by management.
- Prepare daily/weekly/monthly recovery reports for internal review.
Skills & Requirements:
- Fluent in Bengali and Hindi; English communication is an added advantage.
- Strong negotiation and persuasion skills.
- Ability to handle pressure and deal with difficult conversations confidently.
- Good knowledge of MS Office (Excel, Word) for maintaining recovery records.
- Sound understanding of debt collection processes, legal compliance, and recovery techniques.
Qualifications:
- Graduate in any stream (Commerce/Finance preferred).
- Candidates with prior experience in payment recovery, collections, or debt management will be given preference.
Salary: Competitive (based on experience) + Incentives based on recovery performance.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Experience:
- Debt Recovery Agent: 3 years (Preferred)
- Payment Collection Executive: 2 years (Preferred)
Language:
- Bengali (Preferred)
Work Location: In person
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