Lead Analyst/Front desk executive

1 day ago

Thiruvananthapuram, Kerala, India Atlas Kitchen and interiors Full time ₹ 1,20,000 - ₹ 1,44,000 per year

Key Responsibilities:1. Client Interaction:

  • Greet and welcome clients or visitors in a professional and friendly manner.
  • Answer phone calls, respond to emails, and handle client inquiries regarding the firm's services.
  • Schedule appointments or consultations for potential clients with interior designers or sales representatives.

  • Provide basic information about the firm's offerings, services, and portfolio to walk-in clients or over the phone.

  • Administrative Support:

  • Manage incoming and outgoing correspondence (emails, letters, packages, etc.).

  • Maintain client records and update databases with new client information.
  • Assist in organizing meetings, preparing agendas, and taking minutes during internal meetings.

  • Help with invoicing and payment processing when necessary, in collaboration with the finance team.

  • Visitor Management:

  • Ensure visitors sign in and are directed to the appropriate staff or department.

  • Coordinate visitor appointments and make sure that the relevant team members are notified.

  • Maintain a tidy and welcoming reception area.

  • Support to Sales & Design Teams:

  • Liaise between clients and design or sales teams to ensure smooth communication.

  • Collect and forward client feedback or concerns to the appropriate department.

  • Assist with follow-ups on project proposals, quotations, and client queries.

  • Scheduling and Calendar Management:

  • Maintain the appointment schedules for the design and sales teams.

  • Coordinate meetings and ensure timely reminders are sent to both clients and internal staff.

  • Handle rescheduling requests or cancellations efficiently.

  • Office Coordination:

  • Monitor and order office supplies, ensuring the front desk and other office areas are well-stocked.

  • Assist in maintaining the cleanliness and organization of common areas like the reception, meeting rooms, and pantry.

  • Handle any maintenance requests or service calls for the office.

  • Customer Relationship Management:

  • Keep track of client interactions and feedback in the firm's CRM system.

  • Assist in managing client relationships by providing timely updates on project progress and responding to inquiries.

  • Ensure that high standards of customer service are upheld, contributing to a positive customer experience.

  • Support Marketing & Events:

  • Assist in planning and coordinating events or client presentations.

  • Help with marketing tasks such as distributing brochures, responding to social media inquiries, and updating promotional materials.

Skills Required:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with office software (Microsoft Office, Google Suite) and potentially CRM tools.
  • A customer-centric attitude with a friendly and professional demeanor.
  • Time management and attention to detail.

Qualities:

  • Professional appearance and demeanor, as the front desk reflects the firm's image.
  • Ability to remain calm under pressure, especially when handling multiple tasks or difficult clients.
  • Strong problem-solving skills and the ability to think on your feet.

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Benefits:

  • Leave encashment

Education:

  • Diploma (Preferred)

Experience:

  • total work: 3 years (Preferred)

Language:

  • Malayalam (Required)
  • English (Required)

Work Location: Remote

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