Information Technology Engineer

Job Description:

IT Engineer

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Overall Experience: 3 to 5 years

Job location: Bangalore

Certification
: Azure Administrator Associate or equivalent experience in Azure is mandatory.

Role Requirement

• Strong understanding of IT infrastructure, operating systems, and network hardware.
• Ability to analyse problems, visualize solutions, and implement fixes effectively.
• Hands-on experience in administering and troubleshooting
  laptops, servers, and IT infrastructure devices
  including: Wireless access points, Firewalls, Routers, Switches
• Working knowledge of Microsoft Azure and/or AWS Cloud Services
• Knowledge of Zero Trust Network concepts and Zero Touch Installations for Windows and Mac devices

Job Requirements

Key Accountabilities

• Respond to support requests via email, ticketing systems, and phone calls within SLA timelines.
• Provide troubleshooting for
  Windows 10/11
  and
  Mac laptops
  .
• Manage
  Azure Active Directory & On-Prem AD
  including group policy management.
• Configure and manage
  Office 365 policies
  and perform
  Exchange Online email backup/restoration
  .
• Administer
  DHCP, DNS, and ADS
  services.
• Troubleshoot
  networking concepts
  (IP subnetting, OSI layers) and configure
  Cisco L2/L3 switches
  .
• Manage and maintain
  Fortinet & Meraki Firewalls, VPNs,
  and
  leased line escalations.
• Deploy and manage
  Microsoft Defender, DLP, MDM (Intune & Kandji), and EDR solutions.
• Automated IT processes and leveraged AI tools to optimize system performance, security monitoring, and incident resolution
• Implement
  and manage patch management and compliance policies
  .
• Support
  RAID (0,1,5,10)
  configurations and storage troubleshooting.
• Provide support for
  Linux (basic commands), MySQL, Docker
  environments.
• Manage
  Cisco telephony infrastructure, IPPBX, and PRI lines
  .
• Provide support for
  video conferencing platforms
  (Zoom, Webex, Microsoft Teams).
• Coordinate with vendors for
  procurement and escalations
  .
• Conduct
  IT peripheral audits
  and ensure asset accuracy.
• Ensure adherence to
  security & compliance frameworks
  : PCI DSS, ISO, SOC II, HIPAA, GDPR.

Process Skills:

• Handle
  Helpdesk tickets
  efficiently, ensuring all issues are resolved within agreed timelines.
• Escalate unresolved issues
  appropriately to internal teams (e.g., software, systems, or network administrators).
• Strong
  team player
• Collaborate with IT stakeholders across different regions, ensuring smooth coordination, knowledge sharing, and alignment with global IT practices
  .
• Document technical knowledge (troubleshooting, fixes) in the form of notes and manuals.
• Share knowledge with teammates and provide
  constructive feedback
  for continuous improvement.
• Learn and adopt
  emerging technologies to improve efficiency and service delivery.
• Coordinate effectively with
  third-party vendors/IT partners
  (e.g., Microsoft, Adobe OEM partners).
• Ability to
  work independently with minimal supervision
  , while delivering quality outcomes.
• Strong
  adaptability and multi-tasking skills,
  able to manage multiple priorities simultaneously.
• Windows mac trouble shooting
• SSO Handson exp

Location preference:

India - Bangalore

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit