Customer Onboarding Associate

About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role Summary
We're seeking a highly talented Onboarding Specialist within the GTM organisation, based in our Gurugram office. The ideal candidate is an energetic, motivated self-starter who can learn quickly in a fast-paced environment. You will support our customers' onboarding journey and growth. You will be responsible for identifying key revenue opportunities and providing optimal customer experience. You will also play an active role in developing various customer segments by identifying emerging businesses and value propositions that address client needs.

Location:
Gurugram, India

What You'll Do

• Support new SMB customers on their Payoneer onboarding journey:
• Using CRM tools such as Salesforce, Salesloft, Marketo to drive KYC approvals for our new customers, providing phone/email / WhatsApp support for customer KYC approval.
• Scalable email communication with new accounts while collaborating with operations teams
• Troubleshooting operational and payment issues for new customers with their first transaction.
• Providing lead qualification support to Inside Sales teams across different verticals to drive new business growth
• Working closely with our e-commerce customers from Amazon, Shopee, eBay and others for a seamless onboarding experience
• Analyse customer trends and user behaviour to identify opportunities for scalable outreach and execute test-and-learn projects.
• Collaborating with cross-functional teams such as Marketing, Partnerships, and Operations to support new seller acquisition initiatives for marketplaces
• Coordinate and facilitate co-hosted events, workshops, and seminars with partners and marketplace platforms, including guest invitations, follow-ups, and other logistical matters.
• Share feedback, insights and ideas in team meetings to contribute towards new business growth

As a key member of the sales organisation, you will get a chance to work on live business cases and provide business solutions to customers, leveraging your market insights and business acumen.

Who You Are

• Bachelor's degree holder or current bachelor's degree student
• 1-3 years of experience engaging with B2B customers via phone calls, emails and other digital media. SMB sales/service experience is a huge advantage.
• Ability to multitask and stay on track to deliver against deadlines
• Basic knowledge of Microsoft Office – Excel, Word, PowerPoint.
• Fluency in English and Hindi. Fluency in one other South Asian language is an advantage.
• Good team player and highly self-motivated
• Excellent communication skills (Organised reporting and communication)
• Strong desire to learn industry best practices and contribute to the organisation

The Payoneer Ways of Working
Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build Each Other Up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.