Customer Care Executive
3 days ago
We are looking for a Customer Relation Executive who will be responsible for managing customer inquiries, and ensuring a smooth experience for both buyers and dealers on our platform. Candidates with prior experience in the automobile industry or automobile lead management will be given preference.
Key Responsibilities:
- Understand customer needs and connect them with the right dealer.
- Maintain strong relationships with automobile dealers, showrooms, and partner networks.
- Follow up with leads to ensure conversions and track progress using CRM tools.
- Coordinate with internal teams to ensure timely responses and smooth transactions.
- Handle customer feedback, complaints, and escalations professionally and efficiently.
- Keep accurate records of customer interactions and transactions.
Qualifications & Skills:
- Bachelor's degree
- 1–3 years of experience in customer relations, telesales, or lead management (automobile experience is plus).
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office tools.
- Ability to multitask, stay organized, and work in a fast-paced environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹18,000.00 per month
Work Location: In person
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