Beyondsoft - Senior Technical Writer

2 weeks ago

Chennai, Tamil Nadu, India Beyondsoft Singapore Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About The Role
We are seeking a Senior Technical Writer with proven experience in software documentation to join our dynamic team.

The ideal candidate will have deep expertise in creating high-quality technical documentation for enterprise-level software, APIs, and developer tools.

You will work closely with cross-functional engineering and product teams to deliver precise, user-friendly, and scalable documentation that empowers both technical and non-technical users.

Key Responsibilities

  • End-to-End Documentation : Design, develop, and maintain user manuals, developer guides, installation/configuration instructions, API documentation, release notes, and online help systems.
  • Cross-Team Collaboration : Partner with product managers, developers, QA engineers, and UX designers to gather technical insights and convert them into structured, high-quality documentation.
  • Content Simplification : Translate complex technical concepts, workflows, and system architecture into concise, intuitive, and accessible content for diverse user audiences.
  • Tool Utilization : Create and manage documentation using industry-standard authoring tools such as MadCap Flare, Adobe RoboHelp, FrameMaker, Confluence, or equivalent.
  • Versioning & Publishing : Leverage version control systems (Git, SVN) to maintain documentation integrity in Agile/Scrum environments.
  • Standards & Governance : Establish and enforce style guides, content standards, and best practices to ensure documentation consistency, reusability, and scalability.
  • Knowledge Management : Contribute to internal knowledge bases, FAQs, and developer portals to support customer success and reduce support load.
  • Continuous Improvement : Identify opportunities to enhance documentation efficiency through automation, structured authoring, and integration with CI/CD Skills :
  • 6 - 12 years of hands-on experience in technical writing, preferably within software product or SaaS environments.
  • Strong command of English with excellent writing, editing, and proofreading skills.
  • Proficiency with documentation authoring tools such as MadCap Flare, RoboHelp, Adobe FrameMaker, or Oxygen XML Author.
  • Familiarity with API documentation tools (Swagger, Postman, Redoc, or similar).
  • Experience working in Agile development environments with tools like Jira, Confluence, and Git.
  • Ability to read and interpret source code snippets (Java, Python, JavaScript, or similar) for accurate developer-facing documentation.
  • Strong understanding of information architecture, structured authoring, and content reusability Skills :
  • Exposure to DevOps and CI/CD pipelines for automated documentation delivery.
  • Experience in creating multimedia content such as tutorials, how-to videos, or interactive documentation.
  • Knowledge of DITA, Markdown, or reStructuredText for structured documentation.
  • Familiarity with cloud platforms (AWS, Azure, GCP) and SaaS product documentation

)

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