Implementation Specialist

IMPLEMENTATION SPECIALIST (Agentic AI)

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

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THE OPPORTUNITY

Are you passionate about driving innovation and ensuring the successful deployment of cutting-edge solutions? Join our dynamic Innovation Success team as an Implementation Lead and play a pivotal role in shaping the future of our product implementations. In this role, you will collaborate closely with customers, partners, and product team to deploy innovations seamlessly, optimize solutions, and drive continuous improvement. Your expertise will be instrumental in enhancing our product offerings and ensuring long-term customer success.

Ivalua is developing a new generation of Procurement technology products. A Magic Quadrant leader, Ivaluas solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

CONTEXT:

Our team is dedicated to the seamless implementation and long-term success of product innovations through early-stage collaboration and proactive product optimization. We thrive on a culture of teamwork, dynamism, and a shared enthusiasm for driving excellence in everything we do. Join us and be part of a team that values innovation, continuous learning, and customer satisfaction.

ROLE:

Here at Ivalua, we are currently looking for an Implementation Specialist for our Innovation & Success team in the Professional Services department. You will be reporting to the Manager, Professional Services and will be involved in innovation deployment and product improvement and support.

WHAT YOU WILL DO WITH US:

Key Responsibilities:

Innovation Deployment:

• Successfully deploy innovations with customers within allocated budgets and timelines.
• Evaluate and strengthen innovations based on gaps identified with customers, carefully distinguishing between product-related and project-related issues. Ensure innovations are fully optimized and robust before broader rollout, addressing any concerns discovered during the assessment.
• Contribute to the development of Ivalua add-ons ensuring high-quality deliverables through peer reviews.

Continuous Product Improvement:

• Conduct Solution Optimization and Adoption initiatives with customers to continuously assess and enhance implementation effectiveness.
• Proactively identify pain points and propose workarounds and long-term solutions.
• Develop and implement best practices based on lessons learned from previous innovations and deployments. Capture and integrate insights to enhance future processes and innovations.
• Create and disseminate materials for internal and partner communication, and provide content to Services Ops for enablement sessions.

Ivalua Solution Expertise:

• Propose scalable and long-term solutions by demonstrating comprehensive product and business knowledge.
• Develop both technical and business skills required to execute assignments (SQL, IVA Gen AI, Ivalua configuration, certifications).
• Actively participate in the community by replying to customer inquiries, publishing lessons learned, and sharing implementation success stories about new feature releases.

Project Knowledge and Support:

• Contribute to build and maintain the customer knowledge base.
• Demonstrate deep knowledge of customer implementations within the assigned scope.
• Promote innovation and configuration best practices to drive customer success and optimize solution deployment.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 3 years of experience in product management and solution deployment
• Proven experience in project management and solution deployment.
• Product oriented
• Analytical and Problem-Solving Skills
• Excellent communication skills
• Customer-Centric Approach

• Knowledge and Experience with Agentic AI:

• Understanding of AI Agent Architectures (e.g., planning, memory, tool usage) and their practical applications in customer environments.

• Ability to map customer processes to potential AI Agent workflows and define necessary inputs/outputs.

• Familiarity with the operational considerations for deploying autonomous or semi-autonomous AI solutions.

• Some travel (25%)

Soft Skills :

• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.
• PMP certification or equivalent.
• Experience integrating specialized tools or APIs with AI agents to enhance their capabilities
• Deep understanding of procurement and supply chain management.
• Industry-specific business knowledge.

WHAT HAPPENS NEXT

If your application fits this specific positions needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals apply today

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week),
• We're a team dedicated to pushing the boundaries of product innovation and technology,
• Sustainable Growth, Privately Held,
• A stable and cash-flow positive Company since 10 years,
• Snacks and weekly lunches in the office,
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity,
• Unlock and unleash your full professional potential with our exceptional training and career development program,
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued,
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following ) :

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.