Specialist, Implementation

2 weeks ago

Pune, Maharashtra, India Mastercard Full time

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, ImplementationOverview

• Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers.

• Accountable for integrating new products into the global implementation framework.

• Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch.

• Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs.

Responsibilities

• Manages medium-sized projects and/or initiatives as an individual contributor with knowledge of the discipline, supporting segments of several initiatives or one larger initiative.

• Sells training services to customers, with guidance; gains exposure to information gathering from service arms.

• Reviews results of customer queries, providing solutions and/or details to technical questions.

• Oversees testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency.

• Identifies technical configuration/production setup changes and provides first-round solutions to any potential issues.

• Assists in setting vision for product development; identifies QC measures needed for product launch.

• Coaches and guides employees within own team(s).

All About You
Knowledge / Experience:

• Technical/operations experience within financial/payments industry with ISO 8583 specification knowledge.

• Expert customer service experience required.

• Expert knowledge of Payments Products (Credit/Pre-paid/Debit) and Four Party Payment Model (Issuer & Acquirer).

• Knowledge on Mastercard simulators (MAS, MDFS, and MCPS) and Clearing optimizer software.

• Ability to clearly communicate business goals and strategy.

• Ability to design and develop support model for products and define roadmap for providing support for business needs (trouble-shooting, defining tools, etc.).

• Experience working on cross-functional and large projects.

• Experience managing projects and work of Customer Operations teams.

• Working and technical knowledge with UNIX, and RDBMS are advantage.

• Strong verbal and written communication skills.

Education:
B.E/B.Tech in any domain
Shift Timing:

5:30 PM – 2:30 AM IST (Night Shift)

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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