Deputy Manager

10 hours ago


Gurgaon, Haryana, India WNS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Deputy Manager Role Overview:

The Deputy Manager is accountable for overseeing a group of Assistant Managers to ensure service delivery, people management, and client expectations are met across all supported channels (voice, chat & email). This role drives consistency in execution, supports strategic initiatives, and acts as a key link between frontline leadership and senior operations/client stakeholders.

Key Responsibilities

Operational Management: Monitor overall service delivery across span to ensure Metric wise Performance is consistently achieved. Ensure the Big 5 metrics are met across teams.

● Capacity Management: Work with the AM and the Overall team to ensure optimum resources are available to deliver hours and line adherence among other metrics

● SME Management: Ensure AMs and SMEs work in sync to provide real-time agent support and knowledge reinforcement.

● Ensure Weekend coverage to eliminate weekend defects

● Assistant Manager Development: Coach and mentor Assistant Managers; conduct performance reviews, leadership development, and succession planning. Verify that the AMs are coaching the agents and are able to produce artefacts to support the same. Conduct a minimum of 5 coaching audits per week and deliver feedback to the AM on improvement.

● Performance Governance: Analyze team-wide KPIs to identify gaps, trends, and improvement areas. Guide AMs in executing action plans


  • Deputy Manager

    6 days ago


    Gurgaon, Haryana, India Miracles Apollo Cradle Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Seeking a Deputy Manager–Quality to implement NABH standards, ensure compliance, lead audits, and drive continuous improvement in patient care. Interested candidate can share their CV at or call

  • Deputy Manager

    2 weeks ago


    Gurgaon, Haryana, India Ginesys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionGinesys One is the leading omnichannel suite of complete solutions for the entire retail value chain. Our cloud-based Ecommerce Order Management System, POS, ERP, BI, and GST software simplifies retail operations, enabling retailers to manage inventory, sales, and accounting seamlessly. With over 1200 customers and 50,000+ users across...

  • Deputy Manager

    1 week ago


    Gurgaon, Haryana, India Shree Cement Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionShree Cement Ltd. is one of the top three cement groups in India, with a production capacity of 57.4 MTPA (including overseas) and a power generation capacity of MW. Since 1979, the company has focused on sustainable and inclusive growth through innovation and operational excellence. Shree Cement is a member of the #RE100 initiative,...

  • Deputy Manager

    2 weeks ago


    Gurgaon, Haryana, India Cushman and Wakefield Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Deputy Manager - Security Job TitleDeputy Manager - Security Job Description Summary Job Description responsibility. Accountability: He is accountable to ensure that work is carried out as per DLF Safety management System. Spread safety procedures & safety awareness across down team. OH&S Responsibility To ensure DLF HSSE Policy is understood by...

  • Deputy Manager

    2 weeks ago


    Gurgaon, Haryana, India crescendo global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Deputy Manager - Reporting (Python) Experience: 1-5 yearsDiscipline: Business Intelligence/Data VisualizationJob type: PermanentContact name: Simran BhatiaContact email: Job ref: 85785Published: about 13 hours agoDeputy Manager Reporting (Python) 1 to 5 Years Gurgaon Summary We are hiring for Deputy Manager positions in the Business...

  • Deputy Manager

    2 weeks ago


    Gurgaon, Haryana, India Tata Aig General Insurance Company Limited Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Deputy Manager - Branch Operations Role Summary TATEnsure TAT is achieved as per agreed SLA Quality & FTR99% Quality & FTR needs to be maintained across all line of Business Stake Holder ManagementEnsure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better...

  • Deputy Manager

    2 weeks ago


    Gurgaon, Haryana, India Mahindra And Mahindra Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Deputy Manager - SCM Responsibilities & Key Deliverables Material Procurement and Planning for Casting and Forging parts required in Vehicle and Aggregates viz. Engine, TM, Axle , Foundry.Use of IT tools -DBM /LTP/MRP.Supplier Capacity Planning wrt material requirement and timely escalations in case of gaps.Inventory Management.Change management - EN...


  • Gurgaon, Haryana, India AMAZIN AUTOMATION SOLUTION Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Amazin Group is a dynamic industrial technology leader driving innovation across four core domains: Industrial Automation, Coding & Marking Systems, Chemical Foam Technologies, and AI-Powered Robotics. Operating across India, the UAE, and Malaysia. We specialize in delivering smart, scalable, and future-ready solutions that elevate efficiency, enable...


  • Gurgaon, Haryana, India MakeMyTrip Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role: Deputy Manager/Manager - Holiday SalesLevel: Deputy Manager/ManagerReporting To: Associate Director - Holiday SalesLocation: GurgaonAbout The FunctionWith a deep understanding of Indian consumers' travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.As a leading name in the leisure travel...

  • Deputy Manager

    2 weeks ago


    Gurgaon, Haryana, India Pragya Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Established in 1995, Pragya is a non-governmental, development organization implementing projects in the remote and underserved regions of the world. The organization aims to deliver integrated and holistic development projects in the areas of gender, education, health, renewable energy, agriculture and water management, and disaster management. Pragya is...