Customer Coordinator

1 week ago


Velachery Chennai Tamil Nadu, India Rujo Engineering Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year
  • Client Communication:
  • Respond to customer inquiries via phone, email, and WhatsApp in a professional and timely manner.
  • Explain duct cleaning services, pricing, and preparation requirements to clients.
  • Confirm appointments, send reminders, and follow up post-service for feedback.
  • Scheduling & Coordination:
  • Coordinate with the operations team to schedule site visits and cleaning jobs.
  • Maintain and update the service calendar, ensuring optimal crew allocation.
  • Track job progress and communicate delays or changes to clients.
  • Documentation & Reporting:
  • Prepare and share service reports, invoices, and feedback forms.
  • Maintain accurate records of customer interactions and service history in CRM or Excel trackers.
  • Assist in preparing proposals and AMC renewal reminders.
  • Issue Resolution:
  • Handle customer complaints or escalations with empathy and professionalism.
  • Coordinate with the technical team to resolve service-related issues promptly.
  • Support Functions:

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Ability to commute/relocate:

  • Velachery, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer relationship management: 2 years (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Location:

  • Velachery, Chennai, Tamil Nadu (Preferred)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person


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