Customer Coordinator
1 week ago
- Client Communication:
- Respond to customer inquiries via phone, email, and WhatsApp in a professional and timely manner.
- Explain duct cleaning services, pricing, and preparation requirements to clients.
- Confirm appointments, send reminders, and follow up post-service for feedback.
- Scheduling & Coordination:
- Coordinate with the operations team to schedule site visits and cleaning jobs.
- Maintain and update the service calendar, ensuring optimal crew allocation.
- Track job progress and communicate delays or changes to clients.
- Documentation & Reporting:
- Prepare and share service reports, invoices, and feedback forms.
- Maintain accurate records of customer interactions and service history in CRM or Excel trackers.
- Assist in preparing proposals and AMC renewal reminders.
- Issue Resolution:
- Handle customer complaints or escalations with empathy and professionalism.
- Coordinate with the technical team to resolve service-related issues promptly.
- Support Functions:
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Ability to commute/relocate:
- Velachery, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Customer relationship management: 2 years (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Location:
- Velachery, Chennai, Tamil Nadu (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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