Customer Support Coordinator

2 weeks ago

Kundrathur Chennai Tamil Nadu, India Cistron systems private limited Full time

**Qualification**:Any degree.

**Experience**:1+ years of experience in customer coordination(technical or non-technical), customer support and relationship, client co-ordination etc are encouraged.

**Skills**:

- Must be proficient in communicating in local or regional languages (Telugu and Hindi)
- Must be good in English communication.
- Experience in customer handling, client relationship and manage calls.

**Job overview**:
**Roles and responsibilities**:

- Receive customer calls, address their concern and direct them to the concern team to get their request done.
- Must be able to manage telephonic calls from customers through IVR and lodge sales request or service complaints in our system.
- Follow up with the customer post sales or service and get feedback about the service or sales done.
- Should be strong communication skills and must be multilingual (Telugu, Hindi, English, Tamil)
- Maintain TAT for all calls.
- Prepare detailed monthly reports on sale and services done and submit it to the management.

To provide details of delayed calls and engineer’s performance.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Where are you currently located?
- Are you a fresher or experienced?
- If experienced, are you still working or not working?
- If working, what is your notice period?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Telugu (required)

Work Location: In person

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