Quality Analyst

2 days ago

Noida, Uttar Pradesh, India University Living Accommodation Private Limited Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Key Responsibilities:

  • Sales Quality Monitoring: Evaluate and monitor sales calls, meetings, and communications to ensure compliance with company policies, best practices, and quality standards..
  • Coaching & Training: Provide ongoing coaching and feedback to sales representatives to improve sales skills, customer service quality, and adherence to process. Conduct regular training sessions to ensure the team stays up-to-date on best practices and quality guidelines.
  • Performance Analysis & Reporting: Analyze sales performance metrics, customer interactions, and data to identify trends, issues, and areas for improvement. Provide regular reports and actionable insights to management.
  • Complaint Resolution & Escalation: Monitor and address customer complaints related to sales processes or interactions, ensuring appropriate resolution and follow-up.
  • Compliance & Best Practices: Ensure that the sales team adheres to company policies, industry regulations, and compliance standards. Maintain high levels of integrity and professionalism within the sales process.

Required Experience:

  • 1-3 years of experience in sales quality.
  • Proven track record of managing and improving sales performance and quality in a fast-paced, target-driven environment.

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Software QA/testing experience is NOT applicable for this role. Do you have experience performing call audits, monitoring sales quality & handling escalations?
  • Mention your Current/Last CTC(in LPA)

Work Location: In person

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