Quality Analyst

10 hours ago


Noida, Uttar Pradesh, India 13d706a6-e228-4d5c-827e-3c5b4f272d93 Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Experience: Years Preferred Candidate

Location: South Delhi, Ghaziabad, Noida, Greater Noida

Education: Any Graduate - Any Specialization, PG - Any PG Course

Industry Type: BPO Role: Quality Analyst

Shift: US Shifts

DESIRED CANDIDATE PROFILE

Should have strong oral & written communication in English language

Ability to monitor calls and provide feedback with coaching advice

Ability to provide clear guidance and direction to the associates for performance improvement.

Should be aware of quality and agent behavioral parameters

Ready to work in 24*7 shifts.

Strong team player, capability to influence the team, manage changes

Should be target oriented ADDITIONAL REQUIREMENTS

Good knowledge of Ms. Office/Ms. Excel

JOB DESCRIPTION

Auditing for work order accuracy and data integrity

Call monitoring

Call coaching feedback for agent improvement

Call calibrations and evaluations

WORK EXPERIENCE

Preferred to have worked in outbound Sales/ Survey Process and Customer Care

Worked in processes like Dish TV, AT&T, Spectrum and Comcast

Job Type: Full-time

Pay: ₹300, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person


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