Mega Walkin
2 days ago
Key Responsibilities:
- Handle inbound and outbound calls from UK-based customers in a professional manner.
- Provide accurate information regarding products, services, orders, or account-related inquiries.
- Resolve customer issues efficiently while maintaining a high level of service quality.
- Ensure customer satisfaction by following up on unresolved queries or escalations.
- Maintain call logs, update customer information in the CRM system, and follow company SOPs.
- Achieve or exceed individual and team performance metrics (AHT, CSAT, FCR, etc.).
- Work collaboratively with supervisors and peers to improve service delivery.
Required Skills and Qualifications:
- Excellent verbal communication skills in English with a neutral or UK accent.
- Strong listening, comprehension, and problem-solving abilities.
- Good interpersonal skills and a positive, customer-first attitude.
- Proficiency in basic computer applications (MS Office, CRM tools).
- Willingness to work in UK shifts (afternoon to midnight IST).
- Minimum educational qualification: High school / Graduate in any discipline.
Experience: 03 years in an international voice or UK process preferred (freshers with strong communication skills may apply).
Write "HR Muhila" on Top of your CV
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.
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