Cluster Manager

2 weeks ago

South India Megapolis Bengaluru KARNATAKA Bengaluru Residency Road Bajaj Finance Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Job Purpose
"This position is open with Bajaj Finance ltd."Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomesDuties and Responsibilities
To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
• Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write off per cent within risk pricing.
• Control portfolio in terms of bucket flows.
• Handle customer issues escalations.
• Feed back on credit policy based on market conditions.
• Approve waivers on PI as per delegation matrix.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise.
• Manage and put support mechanism for legal / police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
• Recruitment of collection officers / area managers.
• Constant evaluation of collection officers/area managersRequired Qualifications and Experience
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.

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