Genesys Cloud Analyst

3 days ago

Chennai Hyderabad, India Innova Solutions Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Role & responsibilities

Genesys Cloud Analyst - (Client interaction- requirement gathering)

Min 3+ yrs exp relevant exp on Genesys Cloud

7pm - 4am Shift - Cab Facility provided

5-days Ofc / Only Hyderabad & Chennai

Preferred candidate profile

  • Bachelors degree or equivalent in business, information system, analysis skills or related field.
  • 5+ years of experience with business or process analysis
  • 3+ years of experience supporting Call Center platforms or other technical applications
  • Experience working with Customers Service Management (CSM) systems, such as ServiceNow
  • Strong troubleshooting and problem-solving skills with a focus on system performance and user experience.
  • Ability to collaborate with cross-functional teams to improve platform functionality and efficiency.
  • High level of attention to detail
  • Excellent communication skills
  • Ability to prioritize workload and manage time across various tasks
  • Experience with Agile methodologies and the ability to adapt to changes in a fast paced, team environment
  • BS/MS or equivalent in business, information system or related field or a combination of analysis skills and data background

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