Genesys Cloud Support
4 days ago
As an experienced developer, your role will involve developing high-quality applications and designing scalable code. Here are the details of your responsibilities: - Demonstrate product expertise. - Troubleshoot issues within the Genesys Cloud environment, including SIP & Network. - Understand Architect Call Flow changes in Genesys Cloud. - Assess complex situations and make appropriate recommendations. - Initiate and suggest process improvements to enhance efficiencies for supporting Genesys solutions. - Adhere to support processes and best practices. - Prepare and/or review functional requirements documentation. - Work with clients to help them understand best practices for a VoIP telephony solution. - Stay updated on new offerings and software updates from the manufacturer. - Potentially participate in the on-call rotation. - Ability to adapt to working within a team environment when necessary. - Exhibit strong verbal and written communication skills. - Manage multiple priorities through attention to detail and strong organizational/planning skills. Qualifications Required: - 8 years of overall experience. - 4 years of experience with the Genesys Cloud suite. - Knowledge of SIP and VoIP. - Knowledge of networking, especially TCP/IP. - Knowledge of network design and troubleshooting tools like Wireshark. - Ability to troubleshoot & diagnose issues related to hardware, software, VoIP, or network connectivity. - Ability to adapt to changes in priorities and direction as dictated by the business. - Ability to work independently with minimal direction and achieve satisfactory resolutions for clients. Desired/Preferred Qualifications: - 3 years of experience with the Genesys Cloud suite. - Genesys Cloud Certification. - Genesys Cloud Architect Call Flow experience.,
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Technical Lead
4 days ago
Hyderabad, Telangana, India Genesys Full time ₹ 1,04,000 - ₹ 1,30,878 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Genesys Support Engineer
6 hours ago
Hyderabad, Telangana, India Innova Solutions Full timeJob Summary:We are looking for a highly skilled Genesys Support Engineer with hands-on experience in managing and troubleshooting Genesys voice infrastructure. The ideal candidate will have deep expertise in Genesys Trunks, Media Regions, WebRTC, and Genesys Voice, along with a strong ability to resolve voice quality issues, number connectivity problems, and...
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Genesys Cloud Engineer
1 week ago
Hyderabad, Telangana, India, Telangana Intellectt Inc Full timeJob Summary:We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other...
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Telecom Engineer- Genesys Cloud
7 days ago
Hyderabad, Telangana, India TP Full time ₹ 12,00,000 - ₹ 36,00,000 per yearMandatory Technical Skills:Experience administrating and supporting Genesys Cloud.Exp in Inbound and outbound Call management on Genesys CloudSupport and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions.Experience in understand and building flows within...
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Internal Audit Manager
2 days ago
Hyderabad, Telangana, India Genesys Full time ₹ 15,00,000 - ₹ 28,00,000 per yearlocationsVirtual Office (Telangana)time typeFull timeposted onPosted Todayjob requisition idJR108577Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
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Genesys - Application support
2 days ago
Hyderabad, Telangana, India Alphacom Systems And Solutions Full time ₹ 8,00,000 - ₹ 15,00,000 per yearJob Title: Genesys Application Support (P3)Location: HyderabadExperience Range: 5 to 8 YearsDepartment: IT Contact Center Voice Technology (CCVT)Role Category: Application Support / Production Support (L2 Genesys & Avaya Contact Center)Process Overview:The Contact Center Voice Technology (CCVT) production support team provides L2 support for Consumer Banking...
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Genesys Architect
2 days ago
Hyderabad, Telangana, India ZettaMine Labs Pvt. Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearHello,Greeting's from ZettaMineJob Title:Genesys Architect / Senior Genesys EngineerExperience Required:13+ Years (with minimum 8+ years in Genesys solutions)Location:Pan IndiaNotice Period:Immediate JoinersJob SummaryWe are seeking an accomplishedGenesys Architectwith over 13 years of IT experience and deep expertise inGenesys Cloud and Genesys...
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Telecom Engineer- Genesys Cloud
7 days ago
Hyderabad, Telangana, India, Telangana TP Full timeMandatory Technical Skills: Experience administrating and supporting Genesys Cloud. Exp in Inbound and outbound Call management on Genesys Cloud Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. Experience in understand and building flows within...
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Software Development Engineer
2 weeks ago
Hyderabad, Telangana, India Genesys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Senior Software Development Engineer
2 weeks ago
Hyderabad, Telangana, India Genesys Full time ₹ 1,20,000 - ₹ 3,00,000 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...